Qantas - Qantas Frequent Flyer
Member since 04 Oct 2012
Total posts 147
Hey I am a VA silver member, about to become Gold. Will I receive a pro rata refund of the 330 I paid about 2 months ago for lounge memership when I achieve gold later this week?
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
Wow - you paid for it.
In the past pro-rata refunds were the case, however the T&Cs changed - see 3(j) https://www.virginaustralia.com/au/en/information/domestic-and-short-haul-international/lounge-terms-and-conditions/.
Never hurts to ask though.
Member since 02 Jul 2011
Total posts 835
I was about to answer Yes, as this was the case a couple of years ago and confirmed on another Forum by a Virgin Rep, but reading the new T&Cs - specifically Clause 3J.
"j) Virgin Australia does not provide refunds or extensions as a result of paid Lounge Members becoming eligible for Lounge access by virtue of their status in the Velocity program."
On VA - No, and based on the above you don't even get to roll the months.
On QF - No... The remaining months will be kept on hold in case you ever drop back to Silver. Even if you reach Lifetime Gold.
Member since 01 Mar 2012
Total posts 201
It was as such about 1 year ago so I think you may still get a refund.
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Hi Guest, join in the discussion on
Hey I am a VA silver member, about to become Gold.
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