Hey I am a VA silver member, about to become Gold. Will I receive a pro rata refund of the 330 I paid about 2 months ago for lounge memership when I achieve gold later this week?
I was about to answer Yes, as this was the case a couple of years ago and confirmed on another Forum by a Virgin Rep, but reading the new T&Cs - specifically Clause 3J.
"j) Virgin Australia does not provide refunds or extensions as a result of paid Lounge Members becoming eligible for Lounge access by virtue of their status in the Velocity program."
On VA - No, and based on the above you don't even get to roll the months.
On QF - No... The remaining months will be kept on hold in case you ever drop back to Silver. Even if you reach Lifetime Gold.
AndrewYes
AndrewYes
Qantas - Qantas Frequent Flyer
Member since 04 Oct 2012
Total posts 147
Hey I am a VA silver member, about to become Gold. Will I receive a pro rata refund of the 330 I paid about 2 months ago for lounge memership when I achieve gold later this week?
johnaboxall
johnaboxall
Virgin Australia - Velocity Rewards
Member since 24 Aug 2011
Total posts 384
Wow - you paid for it.
In the past pro-rata refunds were the case, however the T&Cs changed - see 3(j) https://www.virginaustralia.com/au/en/information/domestic-and-short-haul-international/lounge-terms-and-conditions/.
Never hurts to ask though.
moa999
moa999
Qantas - Qantas Frequent Flyer
Member since 02 Jul 2011
Total posts 835
I was about to answer Yes, as this was the case a couple of years ago and confirmed on another Forum by a Virgin Rep, but reading the new T&Cs - specifically Clause 3J.
"j) Virgin Australia does not provide refunds or extensions as a result of paid Lounge Members becoming eligible for Lounge access by virtue of their status in the Velocity program."
On VA - No, and based on the above you don't even get to roll the months.
On QF - No... The remaining months will be kept on hold in case you ever drop back to Silver. Even if you reach Lifetime Gold.
StuParr
StuParr
Virgin Australia - Velocity Rewards
Member since 01 Mar 2012
Total posts 203
It was as such about 1 year ago so I think you may still get a refund.
Doubleplatinum Banned
Doubleplatinum Banned
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
No