Velocity Membership after moving overseas I came accross a quite interesting situation recently with Velocity.

4 replies

ecsacse

Member since 10 Nov 2011

Total posts 10

Velocity Membership after moving overseas

I came accross a quite interesting situation recently with Velocity. I moved to the United States due to my work and wanted to change my address with Velocity to my new US address, see below the answer from Velocity.

"Currently, Velocity Membership is only open to residents of Australia, New Zealand, Papua New Guinea, Fiji, Cook Islands, Vanuatu, Tonga, Solomon Islands or Samoa. You will not be able to update your address unless you enter a residential postal address in any of the above mentioned countries."

I found this limitation is somewhat conflicting with Virgin's push for a global network and membership program. I'd like to hear from other AusBT readers what they think of this.

Also can this mean moving oversear a member could risk his/her membership and status with Velocity (still waiting for an answer from Velocity on this).

pab2025

Member since 25 Jun 2012

Total posts 99

I had the same problem when i moved to the US.

I have my membership still being registered to an address in Australia. They also wont let you use a credit card. Seems like Velocity have a lot of these small inconsistencies when moving overseas. 

One major inconsistency is when trying to use your velocity status with airlines like Delta or Virgin America, I have found that they do not recognise it at all online (delta does over the phone, Virgin America didnt at all).

Seems to me like they have some work to do to create a proper 'network' and that without being in a proper alliance, it isnt really a proper global network like what we are used to with QFF.

AndrewYes

Qantas - Qantas Frequent Flyer

Member since 04 Oct 2012

Total posts 147

For an upcoming delta trip, delta recognised my velocity status on my booking. 

ecsacse

Member since 10 Nov 2011

Total posts 10

I got a reply from Velocity. I will be allowed to keep my membership and status but I have to have an Australian address with them on file. They will only send new cards, etc. there. Not too flexible in my view. Anyway being based in Dallas I will switch my flying to AA and OneWorld.

aklrunway

Qantas - Qantas Frequent Flyer

Member since 09 May 2011

Total posts 170

Another reason why QF s**ts all over Virgin

Hi Guest, join in the discussion on Velocity Membership after moving overseas I came accross a quite interesting situation recently with Velocity.

Attach Files