WHAT ARE "THE RULES" WHEN TRAVELLING ON QANTAS WITH CHILDREN?

9 replies

NANNIEDIANA

Member since 02 May 2012

Total posts 2

WHAT ARE "THE RULES" WHEN TRAVELLING ON QANTAS WITH CHILDREN? MY HUSBAND - EMERALD, AND I - SAPPHIRE, WERE TRAVELLING WITH OUR TWO ADULT CHILDREN, AND OUR GRANDCHILDREN AGED 2 AND 5. FIRSTLY, WHEN TRAVELLING TO PARIS ON BA - WE WERE NOT PERMITTED ACCESS TO THE T5 LOUNGE - THE 2 YEAR OLD COULD COME IN - AS THEY HAVE A RULE? THAT CHILDREN UNDER 3 CAN COME IN, BUT THE 5 YEAR OLD COULD NOT. THEN, WHEN LEAVING LONDON ON QANTAS TO FLY BACK TO PERTH, THE 2 AND 5 YEAR OLD WERE NOT PERMITTED IN LHR T3 BA LOUNGE AS IT WOULD HAVE BEEN CONSIDERED THAT WE WERE TRYING TO GET IN 4 GUESTS. I THOUGHT CHILDREN UNDER 12 WERE EXEMPT FROM THE "GUEST" ALLOWANCE. THE BA "TROLLS" WHO GUARD THE BRIDGE TO THE INNER SANCTUM WERE SOOOOO RUDE. "THAT'S THE RULES, AND YOU QANTAS PEOPLE ARE ONLY ALLOWED IN AS A COURTESY - WHAT THE!!!????". WE DID A BACKFLIP WHEN SHE SAID THIS, AND WERE THEN TOLD TO SPEAK TO THE QANTAS REP IN THE LOUNGE. WHEN WE TRIED TO DO THIS, SHE WAS MOST UNHELPFUL AND JUST SAID "WELL, THAT'S BA'S RULES". BEFORE WE TRAVEL AGAIN, CAN ANYONE CLARIFY FOR US - THE RULES!!!!

am

Member since 15 Apr 2011

Total posts 216

There are no special allocations for children, regardless of their age. It seems a bit harsh when they are that young, but the last thing that BA wants is children running around the lounge screaming their heads off and disrupting dozens, or perhaps even hundreds of other guests.

You will generally have no issues taking young children into the lounges in addition to your allowance at most other locations, but the lounges can get extremely crowded at LHR, and the orders from HQ are to take the hard line approach (unfortunately).

That doesn't excuse rudeness, however, and you should consider sending some feedback to Qantas regarding their lounge attendant at the LHR lounge...

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

Would anyone care to comment on why a recent question from this writer, very similar to this one and to which I replied, seems to have been taken down? Is this censorship of the question, my answer or both?

John Walton

Member since 03 Jan 2011

Total posts 86

Sorry, no conspiracy here wilsoni -- your comment (and the question it replies to) is still visible. Perhaps it's that, with two blank questions also asked (which I've now deleted), it had moved off the front page?

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

None alleged - except by infrequentflyer.  But no, the original question was not visible for many hours even in the full list. Perhaps it would be better when, as here, a question is superseded with a substantially similar one that answers to the original are shown against the replacement? I've also noticed a lot of blank questions being posted, not just in this case, and I'm not sure why...

infrequentflyer

Member since 05 Apr 2012

Total posts 7

I think it's a conspiracy wilsoni.

wilsoni Banned

wilsoni Banned

Qantas - Qantas Frequent Flyer

Member since 28 Sep 2011

Total posts 302

Then you must be paranoid infrequentflyer

PK

Member since 03 May 2012

Total posts 56

The Qantas Eligibility and Access Guide is reasonably clear about this in the section headed "Families".  Here is the link: http://www.qantas.com.au/travel/airlines/qantas-club-lounge-access/global/en

It may be a good idea to take a hard copy of the page with you in future.  I have found doing so helpful in the past.  The rough guide seems to be two children between the ages of 4 and 17 at a Qantas lounge, one child under 12 at a BA Lounge in addition to your normal guest entitlements.

here2go

Qantas

Member since 10 Sep 2011

Total posts 45

NannieDiana - Question of internet etiquette.  Why do you have to shout at us by putting your question in all caps?

spudseamus

Member since 25 Feb 2012

Total posts 32

Uninformed poster ? or failing eyesight?

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