Arrivals access to Qantas Club lounges

13 replies

Steve987

Member since 23 Feb 2015

Total posts 258

I discovered, rather embarrassingly, this morning that Qantas Club lounges are off-limits on arrival. I have always been given access in the past, but this morning the door attendant (I updated initial text here) bluntly told me access was predeparture only. Explaining I just wanted to go to the bathroom barely saw a change to her facial expression and none to her demeanour.

Why does Qantas have this policy, especially off-peak? Virgin's policy, I have discovered after my incident, is to allow access on arrival, subject to capacity. This is far more attractive and logical.

As a multi-year QFF Gold member (usually around 1000 SCs per year, so too far from Platinum to chase it) if Virgin were to Status match I would jump in a flash, for this reason alone.

Have others had this experience? I was shocked, mainly by the policy but just as much by the attitude of the staff member.

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

Attitude of the staff member? Do you mean enforcing the rules of the lounge? Ok mate

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 384

The problem in these cases is that staff have been quite lax in the past, so people have been used to various things like arrivals access, bringing in more guests, etc. Now that the beancounters are all over every possible expense, it doesn't suprise me that they're cracking down hard on entry rules. 

Steve987

Member since 23 Feb 2015

Total posts 258

exactly, there was a clear expectation gap based on my previous experience. It is the policy that is the issue though.

Steve987

Member since 23 Feb 2015

Total posts 258

To double platinum, my main complaint is with the policy, not the staff member.

That said, there are ways of communicating with customers and her attitude was not great. There are ways of saying no without making customers feel stupid for not knowing the rules. As I said, first time in five plus years that I have been denied access on landing.

ok mate?

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

There are also people that constantly take the piss and play dumb trying to get into any lounge they can even when they know they don't have access, the lounge dragons have to deal with these sorts of idiots all day. So qantas should change their policy because you feel you have an entitlement that doesn't exist? Righto

Steve987

Member since 23 Feb 2015

Total posts 258

Wow.

New Mint

Member since 24 Feb 2012

Total posts 60

Take up the Etihad status match offer! At least that way you'll be able to try before fully switching allegiance to Virgin. With Etihad gold you'll be able to use the Virgin lounge etc. 

http://www.ausbt.com.au/free-etihad-guest-gold-status-match-for-qantas-frequent-flyers?utm_source=internal&utm_medium=flipper&utm_campaign=home-flipper

I have used the Virgin lounge on arrival several times and never had an issue. Hoping they don't cut back on that!

Steve987

Member since 23 Feb 2015

Total posts 258

Thanks New Mint :)

V1213

Member since 19 Jun 2012

Total posts 13

Platinums get arrivals access:

"Access Domestic Business Lounges or the Qantas Club upon arrival if you have travelled that day on any flight that shows a Qantas, Jetstar Airline or a oneworld® flight number on your ticket. You may also bring two guests, who do not need to be travelling."

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 198

Steve maybe you just copped a wanna be bouncer or something

I got 12 people into the new singapore lounge a while back we all had a nice time

I love taking the piss and I love beating the door nazi's

I reckon Mr Mint is on the money get status match to use VA lounges

watson374

Qantas - Qantas Frequent Flyer

Member since 17 Aug 2012

Total posts 1,285

"I got 12 people into the new singapore lounge"

u wot m8!!!!!!11

I'm floored. I really am. I might need to give this a go. What time did you pull this stunt? 2:30pm on a Wednesday afternoon?

Steve987

Member since 23 Feb 2015

Total posts 258

Perhaps, though I wasn't looking to break any rules - just think the rules represent a missed opportunity for Qantas to provide an enhanced service for customers (especially since Virgin does provide this).

I feel for the staff who have to defend rules like this too, though would be good if they tried doing so in a customer friendly way.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 198

Yes my world record pb!

It was march 2014 we had a 5 hour wait

it was a sunday night

1 member and 9 adults 2 teenagers

flight was back to melbourne. Overnight flight. We just staggered there entrance I just waved as i brang in two more guests

the lady wasnt even checking passes

We had a good layover!!!

 

 

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