Yesterday I asked if VA 555 from Syd- Per is a lunch service in Business Class.

14 replies

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 168

Yesterday I asked if VA 555 from Syd- Per is a lunch service in Business Class. One reply said it was but whilst waiting for a reply I was talking to VA Velocity guest Contact service and they say it is NOT !! What is the correct answer ? It's high time VA included this info I the flight information service such as QF and others do.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 385

From last enquiry (and a huge thread on AFF)

Breakfast First Flight - 08.30
Morning Snack 08.31 - 11.59
Lunch 12.00 - 14.00
Afternoon Snack 14.01 - 17.59
Dinner 18.00 - Last Flight

The times are scheduled not actual, so if your 1755h flight leaves at 1900h it's still a snack. 

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 168

The confusion in my mind is as to whether the times quoted are departure times or if the aircraft is airborne during the time frame.

I ask this because VA555 arives in Perth at around 2PM EST which is inflight during which Pax from Sydney would have had a lunch in normal circumstances.

Also their web site states that  " On flights over 2 hours and 45 minutes, guests can indulge in a full, three-course dining experience for lunch and dinner " 

All of this confusion could be simply avoided if they post the meal information in the flight bookings breakdown. Most other Airlines do this so it's about time VA did.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 385

They're departure times. 

VA customer service and information dissemination is a total process failure so don't hold your breath trying to find out something. 

rob1984

Member since 23 May 2011

Total posts 33

Those dont apply for the transcon A330 services. Lunch/Dinner is between 9:30am until 9:29pm (departure times).

555 departs at 9:35 so it would be lunch

Gian

VA Platinum

Member since 26 Mar 2014

Total posts 88

While the information on the website is seems confusing, I can confirm I have had a 3 course lunch on this flight a few times before. Same with the A330 flight from Melbourne which departs in the mid morning. 

Skipp

Qantas - Qantas Frequent Flyer

Member since 20 Aug 2012

Total posts 35

Back in April I flew VA555 business class to Perth. I can confirm they offer a 3-course lunch menu.

Sim1

Member since 16 May 2014

Total posts 79

I flew virgin business business back to perth on a morning flight was starving by the time we landed... got next to nothing :/

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 168

What flight was that ?

 

Sim1

Member since 16 May 2014

Total posts 79

Cant remember the flight number was A330

Got a crossiant, cup of tea, tiny omlette, either a piece of bacon or a sausage cant remember.. and that was it.. lol

Ended up keep on ordering from the any time menu...

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 168

Was it before 9am?

rob1984

Member since 23 May 2011

Total posts 33

Sounds like breakfast that runs from 3am to 9:29am. The 'supper' service is 9:30pm until 2:59am

Sim1

Member since 16 May 2014

Total posts 79

Checked

 

Was VA679 left melb around 9-930am

Just a tad under 4hour flight time... needed a bit extra food than that really.

Rod H

Virgin Australia - Velocity Rewards

Member since 06 Mar 2015

Total posts 168

Thanks for the info.

It still seems a little cloudy but Sim1's flight looks like a breakfast time flt.

I have contacted VA via the facebook and asked them to simply contact their catering department and ask them . That should give a definite answer. Getting a reply though is not very fast at all!!! It would all be so simple if VA put the inflight meal service dtails in the bookingsystem with the flight numbers. So manby others do this.

airADL

Qantas - Qantas Frequent Flyer

Member since 25 Mar 2014

Total posts 194

Rod Look forward to feedback on the inflight service

Always interested in the comparison to QF

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