If you have an award ticket ex Europe on CX in F to HKG, then connecting in C to Australia on the same ticket, are you allowed to use the CX First Class lounge in HKG during your s

5 replies

Alkaff

Qantas - Qantas Frequent Flyer

Member since 07 Jan 2014

Total posts 5

If you have an award ticket ex Europe on CX in F to HKG, then connecting in C to Australia on the same ticket, are you allowed to use the CX First Class lounge in HKG during your same day transit..? Taking into consideration that CX don't offer F to Australia.

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

I believe you can use the First lounges at HKG based on the following, from the Oneworld website:

  • Connecting between oneworld marketed and operated flights: 
    • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).     
    • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
    • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

 

PK

Member since 03 May 2012

Total posts 56

I am afraid that I have to disagree. As the second flight is longer than 5 hours it does not fall within the international short haul category and is therefore outside of this provision. Access to the lounge will be assessed on the basis of the second flight or any relevant FF membership tier. However Alkaff, never say never so it is worth trying but I have seen more than one person turned back at the Wing First Class lounge in your position. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Fair enough. I guess the operative word is "short" and not "shorter".

Though it does seem contradictory to the spirit of the policy, which I presume was designed specifically to retain the First class experience in a hub-spoke setting.

kimshep

Qantas - Qantas Frequent Flyer

Member since 11 Oct 2014

Total posts 336

I don't believe it is 'contradictory' at all, TRB.

Have a look at this article (published only a couple of days ago:

http://www.ausbt.com.au/why-you-might-not-be-allowed-into-that-oneworld-arrivals-lounge

The article clearly points out that "Arrivals lounges don't fall within the usual Oneworld access rules" and that there are differences in the way individual oneworld carriers institute them

It also clearly shows that CX provide access to their Arrivals Lounge in HKG for First, Business and appropriately tiered oneworld members. So, Alkaff would have access to the ex-Europe lounge at departure and the Arrivals lounge in HKG which matches the award sector he is travelling on.

However, hoping to get into the Pier First Class Lounge is not gonna happen IMO. Sure, the CX Business lounge will be appropriately offered, as it should be.

But hoping to slide the benefits from one sector to another? Nup, not as far as CX is concerned.

Alkaff

Qantas - Qantas Frequent Flyer

Member since 07 Jan 2014

Total posts 5

Thanks to the above people for providing your feedback. In parallel I called the CX Frankfurt office who advised me that as the ticket counts as F (longer leg flown in F between FRA - HKG) and as CX don't offer F to Australia I would be allowed to use the F Lounge in HKG during the same day transit. Knowing how dodgy the lounge staff can be I will get this in writing from the office and see how the lounge staff react.

Hi Guest, join in the discussion on If you have an award ticket ex Europe on CX in F to HKG, then connecting in C to Australia on the same ticket, are you allowed to use the CX First Class lounge in HKG during your s

Attach Files