I am quite upset with SQ attitude – my parents-in-law flying Europe with them and we choose seats strategically – in the middle of aircraft and in the middle row, so they will not be disturbed by someone nor they will climb over someone. However I received a letter from them and they changes seats for BOTH flights moving them to back of aircraft and sitting them close to window, so window passenger will climb over both of them. More than that – they put them in first row where baby basinets. Not only this one has restricted legroom, but also there is high probability that they need this seat for someone with baby and they (my in-laws) will be separated. Not mentioned that it is almost guarantee that third seat will be occupied by someone with baby. What is the point of this seat pre-selection then? Very disappointed to say the least.
Any frequent flyer would know this can and does often happen. I had the same thing happen recently on a Qantas flight. Couldn't get my original selection, so chose something different and moved on with life.
In the past it was easier – came to airport and ask politely to be seated together. Not anymore – last time I flew SQ my business partner and I was seated separately, they claim that there is no even single double-seat, all been taken by smart asses by seat pre-selection. Fine, we pre-select it and what? Biggest frustration came from point that there was no airplane change – there is the same flight and the same aircraft that use to be when we pre-selected our seats. So they simply kick us off because someone else – how nice is that?
Serg, why not contact their Sydney-based Customer Affairs team. There is usually a reason for a system change like this, such as aircraft change, even within the same type like 77W to 773 etc. The re-seating is often system driven and certainly not always intuitive. They're usually pretty good at owning and trying to resolve your issues if you contact the AU team. Email them at
Hi Serg, if you do have a question to pose to the AusBT community on SQ seat changes, we'd suggest you please clarify that question so that people can provide the answers you're looking for.
Hi Guest, join in the discussion on
SQ seats remapping
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 923
SQ seats remapping
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 923
I am quite upset with SQ attitude – my parents-in-law flying Europe with them and we choose seats strategically – in the middle of aircraft and in the middle row, so they will not be disturbed by someone nor they will climb over someone. However I received a letter from them and they changes seats for BOTH flights moving them to back of aircraft and sitting them close to window, so window passenger will climb over both of them. More than that – they put them in first row where baby basinets. Not only this one has restricted legroom, but also there is high probability that they need this seat for someone with baby and they (my in-laws) will be separated. Not mentioned that it is almost guarantee that third seat will be occupied by someone with baby. What is the point of this seat pre-selection then? Very disappointed to say the least.
Grannular
Grannular
Member since 31 Mar 2014
Total posts 272
Whinge Whinge
Any frequent flyer would know this can and does often happen. I had the same thing happen recently on a Qantas flight. Couldn't get my original selection, so chose something different and moved on with life.
Serg
Serg
QFF
Member since 12 Apr 2013
Total posts 923
In the past it was easier – came to airport and ask politely to be seated together. Not anymore – last time I flew SQ my business partner and I was seated separately, they claim that there is no even single double-seat, all been taken by smart asses by seat pre-selection. Fine, we pre-select it and what? Biggest frustration came from point that there was no airplane change – there is the same flight and the same aircraft that use to be when we pre-selected our seats. So they simply kick us off because someone else – how nice is that?
Grannular
Grannular
Member since 31 Mar 2014
Total posts 272
Move on. I don't think you will find much sympathy here. This is just a major rant for a minor inconvenience
flyingvisit
flyingvisit
BA
Member since 29 Jul 2016
Total posts 34
Serg, why not contact their Sydney-based Customer Affairs team. There is usually a reason for a system change like this, such as aircraft change, even within the same type like 77W to 773 etc. The re-seating is often system driven and certainly not always intuitive. They're usually pretty good at owning and trying to resolve your issues if you contact the AU team. Email them at
Chris C.
Chris C.
Member since 24 Apr 2012
Total posts 1,116
Hi Serg, if you do have a question to pose to the AusBT community on SQ seat changes, we'd suggest you please clarify that question so that people can provide the answers you're looking for.