Qantas - Qantas Frequent Flyer - Chairmans Lounge
Member since 01 Sep 2011
Total posts 91
I have always been a big OneWorld supporter but the decision to not allow baggage to be checked through if a passenger is on two tickets despite the airlines being part of OW has me baffled. I cannot understand for the life of me or figure out a legitimate reason why this has been discontinued. Even airline staff I have spoken to find it frustrating and ridiculous and genuinely feel for passengers. One said its because the airlines don't want responsibility for luggage if the incoming flight is late etc. The same thing can happen if its one ticket and yet they take responsibility so whats the difference, the airlines are in the same alliance. I would like someone to clearly explain this asinine concept. Do the airlines care about the frustration it causes passengers that are paying out thousands for tickets? Maybe the CEO of OneWorld Rob Gurney should take a stand on this. This is an alliance, OW's slogan was "OneWorld Revolves Around You". Not anymore! This is a direct line from OW's website "* Making global travel smoother, easier, better value and more rewarding". Err doesn't seem so in this regard.
Qantas - Qantas Frequent Flyer
Member since 18 Jun 2015
Total posts 81
The general feeling is that it was a push from BA. They implemented it day 1 and had info sheets and things out as soon as the change came in.
Member since 21 Apr 2012
Total posts 2,058
Agreed. Sadly BA is the instigator. Alex Cruz, the new BA CEO is a former CEO of the Vueling, the low cost carrier. I suspect this was low hanging fruit for him. He started in April 2016 and the oneworld policy changed in June 2016.
But we can beat them at their game - the key is to book through a travel agent - a proper one, not those two bit outfits like Expedia.
crosscourt, I'd be happy to support you if you want to take this further with oneworld - I agree it is ridiculous and erodes the quality of the oneworld alliance.
Member since 25 Oct 2016
Total posts 7
Best way to get their attention is to vote with your feet. Also, did you read the recent ABT article about BA seeing no future for alliances? Likely to see more examples of BA screwing loyal customers in the future.
Member since 02 Aug 2012
Total posts 88
Hey ABT why not get the OW CEO Rob Gurney on here to explain exactly reasons for why they do things??
Member since 16 Jun 2011
Total posts 226
As I understand it, much of the difference is around the automation of IRROPS recovery. If the bookings are all linked together in one PNR, then much of the recovery can be automated. It is more manual if they are not on a single ticket.
I was refused even before telling them I had two tix. They thought I had one tix and still refused. In this day and age it should be automated throughout, it worked perfectly well for years before. They forget a we are the customer paying a lot. So frustrating.
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