Checked Through Baggage with OneWorld Airlines

11 replies

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

I have always been a big OneWorld supporter but the decision to not allow baggage to be checked through if a passenger is on two tickets despite the airlines being part of OW has me baffled. I cannot understand for the life of me or figure out a legitimate reason why this has been discontinued. Even airline staff I have spoken to find it frustrating and ridiculous and genuinely feel for passengers. One said its because the airlines don't want responsibility for luggage if the incoming flight is late etc. The same thing can happen if its one ticket and yet they take responsibility so whats the difference, the airlines are in the same alliance. I would like someone to clearly explain this asinine concept. Do the airlines care about the frustration it causes passengers that are paying out thousands for tickets? Maybe the CEO of OneWorld Rob Gurney should take a stand on this. This is an alliance, OW's slogan was "OneWorld Revolves Around You". Not anymore! This is a direct line from OW's website "* Making global travel smoother, easier, better value and more rewarding". Err doesn't seem so in this regard. 

sdtravel

Qantas - Qantas Frequent Flyer

Member since 18 Jun 2015

Total posts 81

The general feeling is that it was a push from BA. They implemented it day 1 and had info sheets and things out as soon as the change came in. 

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Agreed. Sadly BA is the instigator. Alex Cruz, the new BA CEO is a former CEO of the Vueling, the low cost carrier. I suspect this was low hanging fruit for him. He started in April 2016 and the oneworld policy changed in June 2016.

But we can beat them at their game - the key is to book through a travel agent - a proper one, not those two bit outfits like Expedia.

crosscourt, I'd be happy to support you if you want to take this further with oneworld - I agree it is ridiculous and erodes the quality of the oneworld alliance.

BHL

Member since 25 Oct 2016

Total posts 7

Best way to get their attention is to vote with your feet. Also, did you read the recent ABT article about BA seeing no future for alliances? Likely to see more examples of BA screwing loyal customers in the future.

tuzza1

Qantas - Qantas Frequent Flyer

Member since 02 Aug 2012

Total posts 88

"Seamless".......................hahahahahaha

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

Agreed. Sadly BA is the instigator. Alex Cruz, the new BA CEO is a former CEO of the Vueling, the low cost carrier. I suspect this was low hanging fruit for him. He started in April 2016 and the oneworld policy changed in June 2016.

But we can beat them at their game - the key is to book through a travel agent - a proper one, not those two bit outfits like Expedia.

crosscourt, I'd be happy to support you if you want to take this further with oneworld - I agree it is ridiculous and erodes the quality of the oneworld alliance.

I have a great travel agent, Traveltoo in North Sydney, but what happened here was in addition to my commercial ticket that my agent did, I needed a side trip so I used QF FF points for a BA ticket, hence the 2 tix but it should NOT make a difference. Its the one alliance.

Re BA aspect, they say QF started it but I also think it was BA who instigated it but then an airline person said it was a OneWorld wide decision. You don't know who to believe. I feel something should be done in taking it further - people have tight connections, and they have l o n g connections and its frustrating. Not one of my tickets is less than $9000 and I am travelling 7-8 months a year. 

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

Best way to get their attention is to vote with your feet. Also, did you read the recent ABT article about BA seeing no future for alliances? Likely to see more examples of BA screwing loyal customers in the future.
yes I did. 3 years ago someone senior from another OW airline told me alliances will be phased out.

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

"Seamless".......................hahahahahaha
Exactly!

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

Agreed. Sadly BA is the instigator. Alex Cruz, the new BA CEO is a former CEO of the Vueling, the low cost carrier. I suspect this was low hanging fruit for him. He started in April 2016 and the oneworld policy changed in June 2016.

But we can beat them at their game - the key is to book through a travel agent - a proper one, not those two bit outfits like Expedia.

crosscourt, I'd be happy to support you if you want to take this further with oneworld - I agree it is ridiculous and erodes the quality of the oneworld alliance.

I have a great travel agent, Traveltoo in North Sydney, but what happened here was in addition to my commercial ticket that my agent did, I needed a side trip so I used QF FF points for a BA ticket, hence the 2 tix but it should NOT make a difference. Its the one alliance.

Re BA aspect, they say QF started it but I also think it was BA who instigated it but then an airline person said it was a OneWorld wide decision. You don't know who to believe. I feel something should be done in taking it further - people have tight connections, and they have l o n g connections and its frustrating. Not one of my tickets is less than $9000 and I am travelling 7-8 months a year. 

PS: I just cant work out what the difference is if its bookings are on 1 or 2 tickets. The same issues can happen either way. I was on one ticket earlier in the year and there were delayed flights etc, connecting AA to QF and AA did absolutely nothing, washed their hands.

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

Hey ABT why not get the OW CEO Rob Gurney on here to explain exactly reasons for why they do things??

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

Agreed. Sadly BA is the instigator. Alex Cruz, the new BA CEO is a former CEO of the Vueling, the low cost carrier. I suspect this was low hanging fruit for him. He started in April 2016 and the oneworld policy changed in June 2016.

But we can beat them at their game - the key is to book through a travel agent - a proper one, not those two bit outfits like Expedia.

crosscourt, I'd be happy to support you if you want to take this further with oneworld - I agree it is ridiculous and erodes the quality of the oneworld alliance.

I have a great travel agent, Traveltoo in North Sydney, but what happened here was in addition to my commercial ticket that my agent did, I needed a side trip so I used QF FF points for a BA ticket, hence the 2 tix but it should NOT make a difference. Its the one alliance.

Re BA aspect, they say QF started it but I also think it was BA who instigated it but then an airline person said it was a OneWorld wide decision. You don't know who to believe. I feel something should be done in taking it further - people have tight connections, and they have l o n g connections and its frustrating. Not one of my tickets is less than $9000 and I am travelling 7-8 months a year. 

PS: I just cant work out what the difference is if its bookings are on 1 or 2 tickets. The same issues can happen either way. I was on one ticket earlier in the year and there were delayed flights etc, connecting AA to QF and AA did absolutely nothing, washed their hands.


As I understand it, much of the difference is around the automation of IRROPS recovery. If the bookings are all linked together in one PNR, then much of the recovery can be automated. It is more manual if they are not on a single ticket.

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

Member since 01 Sep 2011

Total posts 91

I was refused even before telling them I had two tix. They thought I had one tix and still refused. In this day and age it should be automated throughout, it worked perfectly well for years before. They forget a we are the customer paying a lot. So frustrating.  

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