Has anyone lost all of their Frequent Flyer Points - Platinum 1 from QF - due to member dying?

25 replies

Nicklg

Member since 18 Apr 2012

Total posts 15

that is a totally incorrect analogy.. you owned the diamonds originally and brought them in. did you bring FF points into the program when you opened your account? no..

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

You bring them in when you use your credit card....  Your credit card company buys them from the airline (thus gets ownership and can do whatever they want) and gives them to you for your transaction, the place where they are stored is your FF account. And when I sign up for a new credit card and I get a sign up bonus (did this with Virgin) the CC company opened the account and deposited the FF points, so yes, I did bring them in.

Anyway, as said, not sure how QF has covered ownership and validity off in their T&C's, I just hope OP was able to transfer the miles and put them to good use (be it bringing relatives over or enjoying a trip overseas to get over the loss).

Nicklg

Member since 18 Apr 2012

Total posts 15

But they aren't your points to begn with! you don't have them. they are given by another provider. I really suggest you read the full T&C. 

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

I read the full T&C and nowhere see a passage that the points are actually not "owned" by the account holder. Can you point me to the section?

Yes, they do mention that the FF card is property of QF, and indeed, QF reserves the right to just cancel your points outright, but this has nothing to do with ownership. Points are on the balance sheet as a liability for QF, if they would own them they would not have to account for outsanding points balance. Also, in some occaisions the tax authorithy in certain countries will tax persons on their FF balance (fringe benefits tax, esp in the US this is a big thing). Would the tax authority be able to do so if technically you do not "own" the points?

Nicklg

Member since 18 Apr 2012

Total posts 15

The don't say they are owned by the individual in the T&C.

We don't get taxed as an FBT on them in Australia, and as it also says they have no value the ATO has left it alone.

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

With that reasoning it can be said it is implied that they are owned, as it explicitly states that the FF card is owned by QF ;). 

I find it interesting on the whole and will investigate and contact QF to get to the bottom of this!

undertheradar Banned

Member since 28 Oct 2011

Total posts 234

as i totally empathize/sympathize with the loss of a loved one..(i have in the past..and im sure i will in the future)...its a sad slur on society that the loss of some F/F points (or indeed ANY material posessions are THAT IMPORTANT..funny how death brings out vultures and a sense of 'entitlement'... sorry..i know im gonna get backlash for this comment..but thats my point of view thru experience!!

David

Member since 24 Oct 2010

Total posts 1,003

UnderTheRadar, I'd hesitate to suggest that there is any 'grab' for frequent flyer points or that it brings out the worst in people. There many be many reasons for someone seeking those points. Have you considered that they might be used to bring parents who live in another country to Australia for the funeral service, or to help a partner whose parents live overseas get home to visit their parents and obtain some support in the grieving process? It's not as if somebody is about to cash in the points on a first class trip to Hawaii. 

John Walton

Member since 03 Jan 2011

Total posts 86

Indeed, David — I helped my godmother cash in several hundred thousand of my late godfather's points to fly his children in for the funeral earlier this year. Thank goodness for Internet points redemption booking and being a designated booker on his account.

Nicklg

Member since 18 Apr 2012

Total posts 15

You have mentioned this on another forum already, but there is no privacy breach commited by Qantas or you . Legally there is no case. your best bet is to call them directly and speak to someone more senior. 

KG

Qantas - Qantas Frequent Flyer

Member since 10 May 2011

Total posts 249

Indeed, legally it is a bit of a mine field, although T&C mention that transfer has to tale place prior to the death of a member, else the points will be cancelled (how on earth can you anticipate on a death???) Despite all discussions going on I hope that OP has been able to get somewhere with QF customer service indeed. Would be interested to hear the outcome, although I understand OP has other things on her mind right now which are far more important.

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