Virgin Australia: Eligible sectors not being credited

4 replies

Gneruoa

Member since 29 Jan 2018

Total posts 2

I have recently completed a return journey from CBR to HKG via MEL on VA, and the appropriate status credits and points have been credited. However, I've noticed that the number of eligible sectors required for the next tier upgrade remains unchanged. 


VA was the marketing carrier for all these flights and the seats were not reward bookings, so I assume that my journey should have consisted of 4 eligible sectors. Any suggestions as to why this has happened?

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 225

There should be 2 numbers:

Eligible Sectors Flown : xx

Eligible Sectors Required To Upgrade To xxx : xx

The first number (Eligible Sectors Flown, should have gone up by 4, based on what you said). The second number stays at whatever is required for the level specified and doesn't go down

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 344

Does flying with SQ (codeshares with VA with VA flight number) counted as eligible sector for requalifying? The girl on the phone with VA said yes (when i gave her my flight details), however, my status credits have been added but not the eligible sector (i had to get 1 more to requalify for platinum) but this has not changed?

Gneruoa

Member since 29 Jan 2018

Total posts 2

There should be 2 numbers:

Eligible Sectors Flown : xx

Eligible Sectors Required To Upgrade To xxx : xx

The first number (Eligible Sectors Flown, should have gone up by 4, based on what you said). The second number stays at whatever is required for the level specified and doesn't go down


Ah, thanks! I incorrectly assumed that the "Eligible sector required to upgrade" number indicated how many more eligible sectors I needed to fly to upgrade.

JohnGB

Virgin Australia - Velocity Rewards

Member since 11 Jul 2017

Total posts 22

Does flying with SQ (codeshares with VA with VA flight number) counted as eligible sector for requalifying? The girl on the phone with VA said yes (when i gave her my flight details), however, my status credits have been added but not the eligible sector (i had to get 1 more to requalify for platinum) but this has not changed?

They should count if you booked the flight through VA.. Call and confirm. I've had eligible sectors not show up a couple of times but they have always added them after calling.

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