Virgin Australia - Velocity Rewards
Member since 06 Mar 2015
Total posts 186
My son just did a flight from BNE-LAX with VA in Business Class. He has been a very loyal VA flyer for years now but was very disappointed with this flight. Said food was " crappy " and service poor. Had bed made up and tried to sleep but cabin was quite hot , eventually getting some sleep.After he woke up cabin crew did not remove his bedding so he did it himself and had to place it on the floor and some was sticking out into the aisle. He said the crew simply stepped over it and did not remove it. He had to take it to the galley himself.
Member since 18 Jan 2017
Total posts 25
I'm a VA plat and have done SYD - LAX return once in business and was the after completion of the final B777 refit with "the business". (So it had been running for some time.)
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 345
I don’t think one flight experience = “VA international has lost it”. I have flown with them on this route, and they have been excellent (BNE-LAX) and worth every $$$ spent on them. “The business” is awesome, so are their cabin crew. I recently flew SYD-DFW-SYD, the crew were exemplary with QF too. I have heard bad reviews on both airlines, but to be honest, i think this could be an one-off or just bad luck or the recipient’s expectations.
Member since 11 Nov 2013
Total posts 26
completely agree with you. Having flown VA ‘The Business’ to LAX a number of times, I have always been offered the turn down service. Even when getting up to go to the bathroom, I come back to find my bed has been refreshed and straightened up.
My son has done many VA International flights and yes , this was the first bad one. One should not have to ask Cabin Crew to remove bedding that's on the floor and partly sticking out in the aisle , surely commonsense would show Cabin Crew it needed removing and perhaps they should have asked and it was in the latter stage of flight as well. His comment was valid in that after all the good flights to get one that was particularly bad , not just ordinary but quite bad , .was very disappointing and concerning for future travel.
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