Member since 03 Apr 2018
Total posts 19
Hi all,Long story short, I booked an award ticket on TG using my NH points. One of the flight segment has been changed from Thai Airways to Thai Smiles, and the problem is Thai Smiles is not star alliance. So I contacted TG and they said I need to contact NH to 'update' my eTicket; but when I called NH, their service representative spoke a very broken English which I hardly understand but I think they said I cannot be booked on Thai Smile flight. Interestingly, when I check my reservation on TG website, it lists Thai Smile segment as 'confirmed', and the previous cancel flight segment as 'canceled'. I could also select my seat number on that Thai Smile segment as well. So should I leave it as it is or what action should I take?
Qantas - Qantas Frequent Flyer
Member since 06 Nov 2014
Total posts 159
This is very interesting. A bit if difficult situation for you though.
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Change of Airline on NH-issued ticket for flight on TG
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