Member since 03 Apr 2018
Total posts 20
Hi all,Long story short, I booked an award ticket on TG using my NH points. One of the flight segment has been changed from Thai Airways to Thai Smiles, and the problem is Thai Smiles is not star alliance. So I contacted TG and they said I need to contact NH to 'update' my eTicket; but when I called NH, their service representative spoke a very broken English which I hardly understand but I think they said I cannot be booked on Thai Smile flight. Interestingly, when I check my reservation on TG website, it lists Thai Smile segment as 'confirmed', and the previous cancel flight segment as 'canceled'. I could also select my seat number on that Thai Smile segment as well. So should I leave it as it is or what action should I take?
Qantas - Qantas Frequent Flyer
Member since 06 Nov 2014
Total posts 161
This is very interesting. A bit if difficult situation for you though.
Hi Guest, join in the discussion on
Change of Airline on NH-issued ticket for flight on TG
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox.