Velocity Amex Platinum Free Return Flights

4 replies

Scanorama

Member since 01 Mar 2017

Total posts 2

Hi all,

The VA Amex Platinum comes with a free return flight per year and recently I went to the booking website: https://compflight.virginaustralia.com/virginaustralia/compflight/index.html

It has an option for one-way booking which got me thinking - is it possible to book an open jaw ticket - say SYD-MEL and ADL-SYD? SYD-MEL-SYD and SYD-ADL-SYD are both allowed with the complimentary return flight.

Thanks!

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 79

Officially the answer is no to open-jaw tickets as the free flight is valid for a return flight only, or you may take it one-way and forfeit the return.


You can always try call up and ask, though I've been previously refused this request before.

Call 1300 153 006 - I believe it's a department of Virgin Australia who focus on the AmEx Velocity free flight redemption.

Bigbird

Qantas - Qantas Frequent Flyer

Member since 17 Jun 2015

Total posts 40

I was also refused this request about 2 months ago. However I was able to succesfully upgrade to business even though they said it could not be done.

Scanorama

Member since 01 Mar 2017

Total posts 2

Thanks for the quick replies! Good to know about the upgrade, will give it a try.

Blake

Member since 03 May 2017

Total posts 39

I was also refused this request about 2 months ago. However I was able to succesfully upgrade to business even though they said it could not be done.


Yes it would seem that the policy is that it cant be done, but once its booked it can. So dont confuse the issue by asking customer service people they are only going to tell you what the policy is, just do it.

Last editedby Blake at Jul 24, 2018, 12:26 PM.

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