Hilton-AMEX points transfer bonus- Never received????

8 replies

yolandlim

Virgin Australia - Velocity Rewards

Member since 14 May 2018

Total posts 6

I am a Platinum member with Hilton and Centurion with AMEX.

There was a promotion to transfer points and get 50% bonus.

I did not receive the promised bonus points and Hilton said it is not their problem. AMEX Centurion said it is Hilton's problem.

NOT WORTH THE TIME TALKING TO THEM. JUST GO ROUND AND ROUND .. so a warning to anyone who is considering transferring their points STAY AWAY.. Many other hotels give better service to their basic members . Seems that being a Platinum member means nothing when they (hilton) does not honour its promotions.

GSP

Member since 24 Feb 2017

Total posts 4

I thought Hilton didn't have a Platinum level with the equivalent being Diamond?

nige00160

Member since 07 Jan 2016

Total posts 43

The responsibility of ensuring you receive the points should reside with the company that sent you the offer. When you accepted the offer did you receive any sort of confirmation ?

neeyuese

Member since 20 Oct 2018

Total posts 2

I am a Platinum member with Hilton and Centurion with AMEX.

There was a promotion to transfer points and get 50% bonus.

I did not receive the promised bonus points and Hilton said it is not their problem. AMEX Centurion said it is Hilton's problem.

NOT WORTH THE TIME TALKING TO THEM. JUST GO ROUND AND ROUND .. so a warning to anyone who is considering transferring their points STAY AWAY.. Many other hotels give better service to their basic members . Seems that being a Platinum member means nothing when they (hilton) does not honour its promotions.


I did transfer last month when the Amex Promotion said 50% bonus, no bonus at all.

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 342

Hilton has Gold and Diamond, no platinum. Your transfer history on Amex should say where you transferred. Did you get the regular points and not the bonus or none at all? May be you did not read the T&C’s properly. May be the system has a flaw.

You could ask for an explanation with hilton if you have the promotional email.

yolandlim

Virgin Australia - Velocity Rewards

Member since 14 May 2018

Total posts 6

I thought Hilton didn't have a Platinum level with the equivalent being Diamond?

Yes Sorry for the mistakes it is Diamond

yolandlim

Virgin Australia - Velocity Rewards

Member since 14 May 2018

Total posts 6

The responsibility of ensuring you receive the points should reside with the company that sent you the offer. When you accepted the offer did you receive any sort of confirmation ?

Yes now hilton had reply that they will sort out. But you are right our company legal team also said that but because it is such a small matter it is not worth our time. But i did it so that the community will know if offer

AMX centurion.

yolandlim

Virgin Australia - Velocity Rewards

Member since 14 May 2018

Total posts 6

Yes that is why I am disappointed.

neeyuese

Member since 20 Oct 2018

Total posts 2

I got my 50% bonus yesterday .... Finally.

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