Points but no status credits for Getaway fare?

3 replies

themmc

Member since 10 May 2018

Total posts 10

Hi,

Flew from Dunedin to Brisbane to Adelaide last week. Getaway fare. Just saw I've gotten points but no status credits. The flights were all VA aircraft (ie. no code share with AirNZ or anything).

Any ideas why? I've emailed Velocity, but trying to work out if I've missed something?

FrequentFlyer

Qantas - Qantas Frequent Flyer

Member since 20 Mar 2012

Total posts 191

Had you booked the getaway fare yourself? If so, it should have been worth 20SC. Would give the Velocity team a call and they'll fix it up, should only take a few minutes if you have status.

themmc

Member since 10 May 2018

Total posts 10

Thanks, booked it myself and am Platinum. Gave them a call on your advice and they're crediting them.

jeppetto367

Member since 06 Jun 2017

Total posts 27

Same problem here for MEL-SYD, SYD-LAX last Monday. Got points but no credits, same for another person that flew with me. Have emailed but cannot call as I'm overseas.


Really sucks as some flights in a few days would take me to Platinum (had these been credited), and then future flights in a few weeks would credit to retaining. Now it'll be all over the place.

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