Member since 16 Nov 2018
Total posts 2
I am flying business class Perth to Melbourne, during the red eye
flight, departing 10.35pm and arriving 5.10am (VA696). I am just wondering, if
I will be able to access the lounge in Melbourne after arrival/landing? I have
no gold or platinum status, simply a business class ticket.
Virgin's website states "The Business and Business Class guests
travelling on Virgin Australia domestic flights can access the Virgin Australia
Lounge upon arrival, by showing an eligible same-day itinerary or boarding
pass." here: https://www.virginaustralia.com/au/en/experience/at-the-airport/lounge/#entry
I have contacted Virgin to clarify, and they do not believe I have access
to the lounge on arrival in Melbourne. They stated "this will mean upon
arrival to the airport of your outbound travel, lounge access is eligible prior
to your flight only". This seems contrary to Virgin's own policy. Has
anyone else had this issue or have you been able to access the lounge after the
Virgin Australia - Velocity Rewards
Member since 06 Oct 2017
Total posts 39
It must be deja vu Monday.....Yes, you should be granted access.
Qantas - Qantas Frequent Flyer
Member since 02 Sep 2018
Total posts 348
You are allowed access. The Rep is probably just confused. BUT this is one of those 'if available' things so access isn't garranteed so if you bump into a not so friendly agent, you can't argue either.
Member since 24 Oct 2018
Total posts 16
Yes this means on arrival at Melbourne, the paragraph before the one you copied relates to departures.
Thanks for your help everyone, looks like I will try my luck :)
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Virgin Australia Lounge access on arrival, business class, not gold or platinum status
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