Flying F ADL-DXB on FF classic, arrives DXB 5.

17 replies

josephjohn8484

Member since 17 Jan 2013

Total posts 53

Flying F ADL-DXB on FF classic, arrives DXB 5.35 am connecting to FLYDUBAI DXB - Istanbul departing 07:00. As emirates/flydubai are friends will my bags make it to istanbul without having to re-check in DXB. emirates website says no, flydubai website says yes

edy4eva

Member since 11 Mar 2012

Total posts 115

You'll have to go to the transfer desk upon arrival but 1.5 hours is way too short. From a mate who flew Royal Brunei and connected to Fly Dubai he had to collect his bags, take a cab to the other terminal, and check in again. He had print outs of the page that says the transfer is 'seemless' but it seems that it's only the case if it's on the same ticket. 

Since you're on two separate tickets, one issued on QF stock I would chose to go on a later flight because 1.5 hours is way too short to make a viable connection in your case.

Waynec

Qantas - Qantas Frequent Flyer

Member since 23 Aug 2012

Total posts 88

Hey mate, I guess they normally wouldn't do the through connection to IST on flydubai as it is not one of the destinations covered under the through connection service. One of the reasons is that EK serve IST on their own metal and would like to encourage passengers to fly on EK instead. However, since you are flying 1st, there is no harm asking and the counter staff may make an exception and tag your bags all the way to IST for you. Be really nice about it and explain that you have a short connection at IST.

edy4eva

Member since 11 Mar 2012

Total posts 115

Even if EK does such a thing (and I doubt they would, based on the information on their website and previous experience), 1.5 hours is way too short for connecting between EK and FZ flights. As matter of fact this document states that the minimum connection time is 3 hours (EK to/from FZ). http://webcache.googleusercontent.com/search?q=cache:BDMXmR4Y-LUJ:www.emiratesagent.cz/download.php%3Fid%3D10968214+&cd=1&hl=en&ct=clnk&gl=au

If you've ever been to DXB you'd appreciate that FZ operates out of Terminal 2 which is on the other side of the airport which requires a length bus ride from Terminal 3 (where EK operates).

My advice is that you either book the afternoon EK service or fly without luggage (but even then it will be cutting too short because of the morning rush).

TravelLover123

Member since 23 Feb 2013

Total posts 46

What I would recommend doing is contacting Emirates and/or FlyDubai, and just explain your situation to them. Emirates has a very good customer service department from my experience, and I am sure that they would do their best to help, especially because you are flying First Class. 

All the best! 

edy4eva

Member since 11 Mar 2012

Total posts 115

I doubt EK or FZ will be lean with this, whether flying First, being Gold/Platinum. The connection is impossible (my other post is awaiting moderation) as there is a minimum of 3 hours required transferring between EK and FZ. To make matters worse, EK excludes IST from their seemless transfer with FZ.

Furthermore, 1.5 hours is barely enough to transfer between EK own flights in the same terminal. FZ operates out of T2 which is a long bus ride away.

josephjohn8484

Member since 17 Jan 2013

Total posts 53

thanks for the replies.  the flydubai website makes it abundently clear the bags will show up in istanbul -

http://flydubai.com/en/plan/connections/

they also say i need to check in (physically present myself) 1hr prior, thats fair enough.

what emirates website says makes sense too.  EK fly DXB-IST so theyre not going to help you out when you fly low cost on the same route.

im reasonably confident in all this as the adelaide flight never (and cant) departs late (curfew), and i should get a F customs pass... were on a 777 so were not on the a380 concourse (further away) so we should get from plane -> other terminal in half hour max.

theres no other flight on the day, so i took the 7am connection (as its a beauty connection if everything goes to plan).

Waynec

Qantas - Qantas Frequent Flyer

Member since 23 Aug 2012

Total posts 88

It does appear to be that way on the website. It will be good if you can print out the information from the website and show it to the check in staff if they refuse to through check your baggage.

edy4eva

Member since 11 Mar 2012

Total posts 115

EK staff will not tag the bags through to IST. Having a print out of the website means nothing because that's FZ page, not EKs. There is information out there to indicate that 1.5 hours EK to FZ transfer is not possible, and that IST is NOT one of the destinations indicated by EK. Flying First class does not mean anything in this case.

Even if the OP manages to get to T2 with his luggage (After having cleared immigration, collected bags) he'll find the IST flight closed for check in (60 minutes prior to departure). 30 minutes is no where near enough to do all that.


Waynec

Qantas - Qantas Frequent Flyer

Member since 23 Aug 2012

Total posts 88

Edy4eva: I am not sure if you have an agenda against customers flying in premium cabins. But airlines often go out of their way to help their premium passengers get to their destination even if it means bending a few rules.

For the above mentioned case, flydubai (a subsidiary of EK) clearly mentioned on their website that through connection is possible although EK's website doesn't mention that. EK should honor what its subsidiary have placed on its website unless you are suggesting that the information put up on flydubai is complete rubbish.

edy4eva

Member since 11 Mar 2012

Total posts 115

Premium or not this is not the issue. And FZ is NOT a subsidary of EK. As matter of fact it is a seperate entity altogether and doesn't even belong to the Emirates Group.

There is a difference between making suggestions based on fallacies and on reliable information. EK, the airline that the OP is travelling with, states on its website and tells the OP that transferring from EK to FZ in this particular instance is not possible. There are logistic barriers to being able to transfer between two terminals and two different airlines that prevent getting baggage in time for the flight. Just like it will be nearly impossible for the OP to make his way from the EK flight onto FZ check in on the other side of the airport in 30 minutes. We haven't even mentioned the possible delays upon arrival.

There is no harm in asking EK again. But I think it will be a futile effort  given the limitations highlighted above. 

Going back to your point on 'premium' passengers. Paying few dollars/points more does not bring anything special that commands that an airline breaks its rules to make the impossible possible for premium passengers.

gzl

Member since 29 Apr 2013

Total posts 2

edy4eva, stop being so negative out here. Brad and WayneC were just trying to provide positive suggestions for the poor fella who wanted some travel advice. You level of negativity is unprecedented.

josephjohn8484: You can try taking up the Al Majlis service if you are not too familiar with DXB as they will meet you at the gate and bring you to your next departure gate although it cost you about $180. They even assist with customs and immigrations.

Anyway, what the other posters said were true. Airlines do bend rules for customers especially premium ones. Why will an airline go all the way to piss a 1st class passenge off?? 1.5 hours is a resonable connection time albeit a little short and I have done that before in various airports.

edy4eva

Member since 11 Mar 2012

Total posts 115

I'm not sure how providing accurate information can be perceived as being negative. The 'positive' suggestions given by others are largely inaccurate and are misleading.

Transferring between Concourse A or B and Terminal 2 in DXB will take the best part of an hour either airside or landside. The passenger might make it for the flight provided he'd already checked in but his bags won't.

In the absolute best case scenario assuming no flight delays, minimum queues at immigration, vacant roads, no queues at check in in T2. EK441 lands in early, say at 5AM. The passenger is outside arrivals hall with his bags 30 minutes later. He catches a prebooked chauffeured car since he's in F to Terminal 2 and gets there about 15 minutes later. Then he'll have just under 15 minutes until 6AM check in closes for FZ751 (no priority check in here desks). Such a scenario is very optimistic and could happen but is not a daily thing. 

You doing 1.5 hours transfer in various airports has little relevance to this case.

gzl

Member since 29 Apr 2013

Total posts 2

Oh please. Stop having a go at everyone. If you are so negative, you can consider joining Tony Abott and his team in the Sep Federal Election.

josephjohn8484

Member since 17 Jan 2013

Total posts 53

thanks for the feedback, looks like i'll be making other plans!

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