We booked a bundle of flights ( about 20 ) for March / April 2020 and they were all replaced with vouchers. Then we received just 3 new Future Flight credits, which will work fine. Trying to call Virgin does not work and online forms are not replied to. Has anyone dealt with this successfully ? Any idea why we received 3 and not the full compliment of Vouchers ?
If you are still owed anything by VA or anyone else and cannot get a response I find the best thing is to begin a Small Claims case. It costs very little and almost always gets attention.
I was able to call Virgin last week and chase down the credits for the granted four flights I had and get them issued. I was even surprised to see that they prompted for Velocity number again and I got through straight away calling on a Thursday afternoon.
I was notified of flight credits early last year and have found that my credits had disappeared when I went to use them. I have emailed the contact us twice (they ask you to wait 21 days for a reply) and have still had no luck.
I am not able to sit on the phone and wait for long periods, any other suggestions
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Future flight vouchers
MLT20
MLT20
Member since 12 Aug 2020
Total posts 7
We booked a bundle of flights ( about 20 ) for March / April 2020 and they were all replaced with vouchers. Then we received just 3 new Future Flight credits, which will work fine. Trying to call Virgin does not work and online forms are not replied to. Has anyone dealt with this successfully ? Any idea why we received 3 and not the full compliment of Vouchers ?
tommygun
tommygun
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 170
If you are still owed anything by VA or anyone else and cannot get a response I find the best thing is to begin a Small Claims case. It costs very little and almost always gets attention.
MLT20
MLT20
Member since 12 Aug 2020
Total posts 7
Ideally would like to speak with a human and/or do an online chat . Not exactly giving us much service,
Kierank
Kierank
Virgin Australia - Velocity Rewards
Member since 03 Jan 2018
Total posts 1
I was able to call Virgin last week and chase down the credits for the granted four flights I had and get them issued. I was even surprised to see that they prompted for Velocity number again and I got through straight away calling on a Thursday afternoon.
TracyC
TracyC
Virgin Australia - Velocity Rewards
Member since 05 Mar 2021
Total posts 1
I was notified of flight credits early last year and have found that my credits had disappeared when I went to use them. I have emailed the contact us twice (they ask you to wait 21 days for a reply) and have still had no luck.
I am not able to sit on the phone and wait for long periods, any other suggestions