No pies on Virgin

12 replies

Cruise2097

Virgin Australia - Velocity Rewards

Member since 04 Sep 2015

Total posts 20

We just flew Bus Syd to OOL and there were 8 pax in Bus class and by the time they got to row 2 they had run out of pies, alternative was a horrible Haloumi salad thing .These seats do sell at up to $499 each and when I am in bus class I expect to have a choice .The staff were very nice but when you have 6.30 PM flight and you a bit hungry , Virgin this is not good enough and when the staff tell you it is not the first time they had run out of pies.As loyal and long time Platinum/ Gold flyer it is very bad to have no other hot choice!

bl5965

Virgin Australia - Velocity Rewards

Member since 13 Nov 2015

Total posts 83

Unfortunately it's not that much better at Qantas - running out of hot food after the first row or two is common. Until our carriers integrate food pre-ordering into more flights, this will always be an issue. I remember QF used to have this option for international flights.

If you want a confirmed pie, best to fly Jetstar and pre-pay for one at the time of booking!

XWu

Member since 09 May 2020

Total posts 98

Just expecting someone posting that OP is behaving like the entitled, but I would suggest for the cost of the seats (granted they may be cheaper than precovid time) I would feel I am entitled to at least 2 attractive alternatives (although the idea of pies is not one of them) particularly during meal time and “city flyer” periods.

It's not June 2020 and it's not administration period and after all these saccharine sweet news (here's looking at you, QF), both VA and QF should be put on notice for offering substandard catering.

We should encourage posting on their social media sites FB, TT and IG so fire away!

Last editedby XWu at Jul 02, 2021, 10:29 AM.

Steladon

Virgin Australia - Velocity Rewards

Member since 13 Jun 2018

Total posts 5

Who ate all the Pies!!!

anonymous

Member since 24 Dec 2013

Total posts 119

My search shows that Rex and Virgin are selling seats on this route for $299 with no blackout dates. The cheapest fare on Qantas is $685. I think expectations should be adjusted accordingly.

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 176

Like the pub with no beer, the plane with no pies. "There's nothing so lonesome, morbid or drear...."

mspcooper

Qantas - Qantas Frequent Flyer

Member since 09 May 2013

Total posts 347

Simplest option next could be choosing the first row when you book! (1A to be certain)

ACM

Member since 05 Sep 2017

Total posts 22

Not exactly sure why, but I feel more comfortable in 1F and not 1A. That said, never missed a meal of choice from 1F.

nige00160

Member since 07 Jan 2016

Total posts 55

Go the Pies !!!

abudhabi1

Thai Airways International - Royal Orchid Plus

Member since 15 Jan 2013

Total posts 83

what should be offered is a Pie with some kind of salad thing.and ensure they have enough.most people don't have time to get something to eat especially on the dinner flights from somewhere in the terminal to eat on the plane or to have before boarding.

five digit QFF

Qantas - Qantas Frequent Flyer

Member since 15 Aug 2020

Total posts 1

The CEO seems to have spent too much time at Jetstar, From commentary (mostly from her own mouth) Ms Hrdlicka has an inward looking/self focus - it therefore appears she doesn't seem to like customers or staff much.
A bit unfortunate when you're in a service industry (with two+ competitors).

Jase_GC

Virgin Australia - Velocity Rewards

Member since 21 Mar 2021

Total posts 1

Unfortunately, disappointment has become part of the new Virgin Australia. I moved to Virgin when Qantas ditched the Gold Coast. I swore I’d never go back. I spoke to VA customer service about the constant lack of Business catering and denial of lounge access post flight. I was told this is the New VA and to get used to it. After that conversation, I broke my own promise and hopped back on the Kangaroo.

Harthagan

Member since 01 Sep 2019

Total posts 2

Flew Cairns to Sydney in business with Virgin in June and all I got was some crappy cereal and milk. Nothing else available and nothing else offered the whole flight, not even a coffee. Terrible service, I had a mind to write in a complaint but I know it wouldn't achieve anything.

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