Mercure Brisbane hotel launches new 'interactive lobby' concept

By Chris C., June 17 2014
Mercure Brisbane hotel launches new 'interactive lobby' concept

The Mercure hotel chain is rolling out an ‘interactive lobby’ concept, with Brisbane the first in Australia to offer the new-look reception space.

Modernistic pops of pink and funky new furniture create a modern and fresh feel when meandering through this riverside hotel.

The open design allows for more seamless and relaxed conversations between guests and staff, who are now free to roam the lobby with tablets at the ready.

Where their use isn’t practical, a free-form ‘host pod’ replaces the traditional front desk – but resembles it just the same.

“We look at the lobby like a global space where you can check in, enjoy a free coffee, read or catch up online, and even meet with friends and colleagues in a casual and comfortable space,” said Mercure Brisbane General Manager Mark Wilkinson.

The lobby lounge now boasts a self-service Nespresso coffee machine for that much-needed caffeine boost, along with a new reading area (below) filled with magazines, brochures and iPads.

Guests can also make use of three Mac computers and a refreshed concierge desk equipped with luggage storage space and direct lift access.

Originally piloted in London’s Mercure Tower Bridge, the new Mercure interactive lobby will progressively appear throughout Australia over the next few years.

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Chris C.

Chris is a a former contributor to Executive Traveller.


16 Nov 2012

Total posts 57

Experienced this two years ago at the Mercure London Bridge (is there one at Tower Bridge too?). Very snazzy but there are some practical advantages to old-fashioned reception desks.

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