Qantas opens swish new Singapore first class lounge

The wait is over: Qantas once again has a first class lounge at Singapore's Changi Airport.

By David Flynn, November 18 2019

Qantas' new first class lounge in Singapore is now open, offering an elegant pre-flight respite for Qantas first class flyers, along with Platinum, Platinum One and Chairman's Lounge members and their Oneworld Emerald equivalents.

Read the detailed Executive Traveller review of the Qantas Singapore first class lounge

An official media opening for the Qantas Singapore First Lounge (to use its proper name) will be hosted by Qantas Group CEO Alan Joyce on Monday December 2, 2019, but eligible travellers don't need to stand on ceremony: as of today they can make a beeline to Changi Airport's Terminal 1 D-gate wing, just past the Aerotel airport hotel and outdoor swimming pool.

The locations of the Qantas first class and business class lounges at Changi T1.
The locations of the Qantas first class and business class lounges at Changi T1.

Although this is at the opposite end of T1 to the Qantas Singapore Business Lounge, strolling between the lounges will take less than than ten minutes from door to door (Changi's T1 D gates are often used for Airbus A380 flights, and this part of the terminal could see an increase in superjumbos while other twin-aisle jets are directed to the C gates).

First (class) impressions

First impressions are always telling, and in the case of the Qantas Singapore First Lounge, you begin to get a hint of the design language and materials: Carrara marble and terrazzo, light European woods and perforated panels, touches of brass and green.

Welcome to the Qantas Singapore First Lounge...
Welcome to the Qantas Singapore First Lounge...

It's very close to the concept images, which were in turn developed from extensive VR sessions which saw the lounge begin to take digital shape over a year ago.

Inside there's seating for 240 travellers, which will put an end to overcrowding in the Qantas Singapore Business Lounge (which itself has also recently been extended to add 74 seats and boost total capacity to almost 600 passengers, compared to some 460 guests when the lounge debuted in April 2013).

Many of those passengers – especially during the stopovers of QF1 and QF2, as well as leading up to Qantas’ wave of evening flights from Singapore to Australia – will head to the dining room at the far end of the lounge.

The bar at the dining room of the Qantas Singapore First Lounge.
The bar at the dining room of the Qantas Singapore First Lounge.

This features a live cooking station plus a cocktail bar serving Champagne, seasonal spritzes and unique Singapore-inspired cocktails such as a mojito made from the local Calamansi fruit (they also do an exceptional espresso martini, but we don't know if the repertoire extends to the classic Singapore Sling).

Comfortable seating at the Qantas Singapore First Lounge's dining room.
Comfortable seating at the Qantas Singapore First Lounge's dining room.

Again, these concept image show more of the dining room, which has clearly been designed around offering plenty of seating during those peak periods.

Neil Perry, Qantas’ Creative Director of Food, Beverage and Service, told Executive Traveller "it’s super-exciting to have a full kitchen at our disposal when we're designing a menu," and he promises that favourites from the Qantas first class lounge network, including the iconic salt and pepper squid, will appear along some local Singaporean favourites.

Watch for some First Lounge favourites on your next visit to Singapore.
Watch for some First Lounge favourites on your next visit to Singapore.

Halfway along the lounge's shotgun-straight footprint is the beginning of a more open seating area, which continues through a second tender bar with several laptop-friendly benches so that you can pair your spreadsheet with a side-serving of squid and a cocktail.

The Qantas Singapore First Lounge won't often be this empty.
The Qantas Singapore First Lounge won't often be this empty.

Travellers will also find plenty of AC/USB power sockets plus a variety of seating, from plush armchairs to shared sofas and banquettes.

At the opposite end to the dining room is a slightly more private area with U-shaped banquette seating and a ‘virtual skylight’ overhead.

The quieter end of the Qantas Singapore First Lounge.
The quieter end of the Qantas Singapore First Lounge.

Earlier concept images show a collection of individual seats taken straight from the design pages of Qantas' new Chairman's Lounge in Brisbane, but coloured here in emerald green (rather than cream as in Brisbane).

Adjacent to this and located just behind the reception area are ten spacious shower suites stocked with LaGaia Unedited First spa products – the same products as now appearing at the day spa at Qantas' Sydney and Melbourne first class lounges – while overhead, blue LED lighting panels will assist travellers get their body clocks back into sync when hopping between timezones.

One of the shower suites at the Qantas Singapore First Lounge.
One of the shower suites at the Qantas Singapore First Lounge.

Qantas designer David Caon sought to weave together familiar elements of Qantas' own aesthetic as well as a local Singaporean influence.

“We're trying to create a sort of a lighter palette that’s sort of softer and blends in with the greenery, which is very Singapore and important for wellness as well as that regional aspect of the design,” Caon told Executive Traveller.

Qantas Singapore First Lounge designer David Caon.
Qantas Singapore First Lounge designer David Caon.

“But it’s also having a sort of tonal difference. A lot of what we're also trying to focus on is texture, so rather than having a lot of contrast and a lot of different colours we're trying to bring a really nice texture to everything, so that everything is quite tactile and beautiful.”

The Qantas Singapore First Lounge is open daily from 2.30pm until midnight.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Virgin Australia - Velocity Rewards

14 Mar 2017

Total posts 127

It's a bit bland...
Joe
Joe

03 May 2013

Total posts 396

Bland and boring like the “first class” cabin on the A380.

As for “Neil Perry creative director of food” that’s just laughable. The spin Qantas oh on things and people is astonishing. Qantas first and business catering is equally bland and boring. Their first class food is embarrassing compared with its rivals.

18 Nov 2015

Total posts 107

I totally agree with you Joe: it's time that Qantas overhauls its Business and First class catering, moving away from Neil Perry and getting with the times. I've found Qantas's Business and First class menus very average in comparison to other carriers, disproportionately filled with seafood dishes* and not to mention the issues with Neil Perry's restaurants underpaying staff recently.

* I flew a Sydney to LA segment on Qantas Business class about a year ago and there all but one of the mains were seafood or had a seafood component to them (e.g., had prawns served with the main or an anchovy sauce). It was very bizarre.

25 Sep 2019

Total posts 1

I also agree with Joe. The food is boring in both Business & First. The Neil Perry brand just doesn't cut it anymore.

Qantas - Qantas Frequent Flyer

21 Jun 2017

Total posts 29

Amen

25 Feb 2015

Total posts 25

Design wise I’m sure it will be on point as usual, but it’s a shame that there doesn’t seem to be really any huge differentiating factor (other than of course the a la carte meal service). I would have loved to see some kind of spa service (even if scaled down from the full massage options in SYD & MEL to be more like a CX The Pier shoulder/foot massages) or otherwise a yoga or exercise room of some sort.

01 Sep 2018

Total posts 29

Agree that it lacks character, but those green solo chairs look very comfortable.

Given the pressure on the SIN lounge at the moment I'll take what we can get as soon as we can get it.

Qantas - Qantas Frequent Flyer

04 Mar 2014

Total posts 111

Are there any windows?

I wont hold my breath for the end Novemvber opening date..

24 Aug 2011

Total posts 567

I get the impression that if there are any windows, they don't look at anything particularly interesting which is not unusual for lounges in T1 at SIN which typically have no airside views.

I agree on the dates. As we have seen with the "VA Lounge" in BNE and the QF Lounge in LHR, anything within 6 months of the expected launch date is pretty much on-time.

12 Dec 2012

Total posts 938

Depends on who/what caused the delays for the other lounges.

Was the refresh of the SIN lounge (changing from QF/BA J lounge to QF SIN lounge) in 2013 delayed?

24 Oct 2010

Total posts 2341

Windows down one side of the long dining area, but by memory they are covered in 'slats' and serve more to let in a little light than for the view – and understandably so, as the 'view' is into the terminal's arrivals immigration zone (see https://www.executivetraveller.com/here-is-where-you-ll-find-the-new-qantas-singapore-first-class-lounge for more).

Qantas - Qantas Frequent Flyer

02 Sep 2018

Total posts 109

I get they want them to look similar but right now, it looks exactly the same as the one in Melbourne but just with different chairs.

Qantas - Qantas Frequent Flyer

25 Nov 2016

Total posts 72

I like it. Simple and easy. I wished they would have comfortable sleeping chairs for when planes are late (QF2 has been very late for me on more than one occasion). I was never a fan of the SIN Business Lounge so as Platinum I will certainly enjoy the new quieter space. French Champagne? One can compare it to HK Pier One or SIN Private Room that certainly have a more exclusive feel to them but I'm glad the lounge is coming.

Emirates Airlines - Skywards

11 Mar 2015

Total posts 185

looks like a senator business class lounge in Germany or in Europe there is no first class standard here ,pathetic attempt to sell this as first class lounge-give a VR headset for all who enters and they can imagine what a real first class lounge should look like....

25 Feb 2015

Total posts 25

What exactly do you feel it is that makes it such a low standard, or what would it take to raise it up to a first class level? Do you think it’s an issue with the aesthetic design or the facilities?

Emirates Airlines - Skywards

11 Mar 2015

Total posts 185

the design is just so boring and bland-you can see this sort of outfit in most Europian business lounges-first class meant to be luxurious to pamper those who pay premium to the privilege -it looks mediocre to say at least-not to mention the 260 pax capacity -its obviously meant to please the freeloaders -those who actually won't fly first class but use their points to get in there-for those it serves it's purpose I guess?

Qantas - Qantas Frequent Flyer

13 Nov 2018

Total posts 76

I like the streamlined design. Bland is a good thing. Bling doesn’t equal elegance. The bling you see in some of the competitors’ lounges does nothing for the overall experience. The chairs, noise and food matter the most.

A place to have a quiet nap, like a silent zone WITH NO CHILDREN would be welcome. Those big green chairs look comfortable and private enough.

On demand dining is always welcome, depending on the menu...

Please, please, please don’t let NP go nuts with the food. I can get good spicy Asian food in BNE, SYD & MEL easily. I just want it simple. If I’m starting from SIN I want cold simple foods like fruit salad, juices, smoothies and ice cream. If I’m passing through on my way to the other side of the planet, I might want a good steak sandwich. Actually... oysters, lobster and caviar with Champagne would be welcome... maybe even a high tea... it is a first class lounge after all.

25 Feb 2015

Total posts 25

Totally agree on the sleep zone concept (or even better, relaxation suites as per CX The Pier F lounge - or even just a hybrid model of a zone with heavy curtains semi-dividing each chair), ...an easy and inexpensive addition to a lounge that adds a lot of value and speaks “first lounge”

09 May 2017

Total posts 11

yes a sleep zone would be so good as a person delayed 4 and 6 hours respectively on two trips in this lounge having everyone sprawled over banquettes or stuck upright is terrible. Recliners, cabanas, sunloungers or something similar.

05 Dec 2018

Total posts 135

Silly question can a QF numbered First Class ticket that is on a EK operated flight use this lounge ?

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1136

Yes!

09 May 2017

Total posts 11

The ability to lay down or push out on a recliner would be so appreciated - delays are common for QF1 or QF2. The yoga room in PER is good however a couple of small rooms for either familys or for a yoga stretch would be good.

QF - Red

23 Nov 2012

Total posts 32

Cheers Brandon!! Thank you

31 Jul 2018

Total posts 14

I love it! Great job.

Jetstar Airways - Qantas Frequent Flyer

24 Aug 2018

Total posts 50

I will just have to wait until May 2019 to report on the facility. First impressions from the presentation above: nice, spacious, comfy chairs & lounges. Food remains to be seen; like the above comment that something simple and refreshing such as fruit salad would be welcome. Depending on the time available between flights, shower and a walk around. How about a small gym with some exercise bikes to get the blood moving and ‘move' the food from the previous flight.

Delta Air Lines - SkyMiles

14 Apr 2013

Total posts 318

I can't wait to see it when I am in SIN on the 2/12.

Qantas - Qantas Frequent Flyer

10 May 2014

Total posts 96

Looking forward to checking it out in December.

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 457

Nothing bland about the tiling in that shower suite!

Qantas - Qantas Frequent Flyer

25 Sep 2013

Total posts 1136

It's certainly very... spotty.

Qantas - Qantas Frequent Flyer

27 Nov 2016

Total posts 8

I held my breath, as my flight is this Thursday and I'm hoping they open prior so that I can be in the first lounge and have some room than the overcrowded biz lounge. Now I'm happy to have the new lounge even though it's not spectacular in terms of design but it solves the overcrowding problem at last.

Qantas - Qantas Frequent Flyer

05 Oct 2016

Total posts 47

Missed out by one week! :(

08 Feb 2018

Total posts 45

Lots of Qritical comments here...

31 Jul 2018

Total posts 14

Almost all the critical comments are from the original article and the concept designs.

I really don't like how the updated release information is mixed in with the old news. On my phone I had trouble seeing what was concept and what were the new pictures.

05 Mar 2015

Total posts 66

So I am in the new Qantas Singapore first class lounge right now and it's great. Once I saw the story here about the lounge being open I decided to come in very early for my QF2 . It's very quiet of course, I will be keen to see how busy it gets in the next few hours. Staff are very proud of the new space, of course! I miss having a view but with some light coming in from the side of the dining area, it's not like this is a dark dungeon. It's also nothing like the SYD or MEL or even LAX first class lounges, which I think is a good thing because it has some character all its own. Will report more later but for now, consider me impressed.

Can't wait to visit this lounge next week, and even the business class passengers, QFF Golds and Qantas Club members will be happy too because the Business Lounge will once again have room to move.

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 362

Looking forward to this next week.

05 Mar 2015

Total posts 66

Quick notes from my visit to the new SIN F lounge yesterday. It got packed really fast! I arrived early because I read here that the lounge was open, thanks ET for always being on top of the news! It was almost empty so I had ample time to wander around. Really like the style and furnishings. Nestor from the SYD F lounge was there, lovely to see him, apparently Qantas flew him up for this opening. Very smart.

The lounge started to get busy around 5pm, I presume Qantas was redirecting Platinums from the business lounge and obviously a lot of people would have read about it here as well, I chatted with a few people and they all heard about the lounge opening from ET not QF! By 6.30pm it was absolutely rammed, but by the time I left for QF82 the crowd was really thinning out.

The menu is a bit like a 'favourite hits' of SYD plus some local touches like tea-smoked duck breast and of course a laksa, both very nice. Yes the salt & pepper calamari was on the menu also, and is close to the SYD one in quality. And real Champagnes being served, unlike the business lounge where you need to be in First or be a Platinum One or some other 'VIP'. Choice of Joseph Perrier Brut NV, Taittinger Brut Reserve NV and Taittinger Prestige Rose. Yalumba Botrytis Dessert Wine went down well with the coconut and mango sorbet. Oh, another odd Asian touch was chocolate fudge cake with sesame sorbet, Pocky sticks and Milo!

Very much looking forward to my next Singapore trip now that this lounge is finally open.

Qantas - Qantas Frequent Flyer

01 Mar 2013

Total posts 140

Wonderful Blog there QFP1, and, can we give an uppercut to the endless criticisms that came earlier in this post from those who only wish to rant. Seriously, you're all flying that much you've been to every First Lounge on offer. I doubt it. Hearing that Tattinger NV & Rose NV are on the menu is something worth celebrating.

But, you know what I thought was all class? QF deciding to have Nestor there for the opening. Now, who else would do that? Nestor is a treasure, a sincerely wonderful human being. I'd love to see ET do a special just on him. Cheers QF.

09 Mar 2015

Total posts 23

I agree Bevan, too many people are too eager to whinge and criticise even before the lounge is open, just going off concept images. And Nestor is a star, as are so many of the Qantas lounge people in Singapore. I always get a lovely warm welcome from Shirley and Hun-Li if she's there, and Ronaldo the bartender who is now a duty manager, I think. I'm very happy to see this lounge open and to see it looks warmer than the LAX First Lounge, and also happy that people in the Business Lounge will have more space too!

Great write up QFP1, I'm flying up to Singapore on Friday, I wish they had 'arrivals access' to the lounge so I could drop in and have an early sample of the menu and just check it out.

I believe that Chairman's Lounge members are allowed into the SIN lounge on arrival if they want to grab a quick bite to eat and a drink before heading off to their hotel. I wouldn't choose that on a late night arrival such as QF1 but if you were on a flight like QF81 landing closer to 5pm then sure, why not!

Qantas - Qantas Frequent Flyer

19 Jul 2017

Total posts 2

Really looking forward to March 2020 now!

Much better than being herded to the White seats in the Biz lounge

Etihad - Etihad Guest

20 Jun 2019

Total posts 7

Been waiting for this for a while now... the Business Lounge being open to Qantas Club upwards makes it less Business and more Qantas Club. Was always packed by 6pm. I usually am out of there on QF72 by that time, so less impact on me.

Will be good to get some status separation between the lounges.

Qantas - Qantas Frequent Flyer

15 Sep 2011

Total posts 3

I visited the new lounge yesterday (day 2 of opening). It looks very nice but too much space is given to seated dining (probably 60% of the lounge). There is not much casual seating for having a drink and checking a few emails. My main gripe is that there is no buffet-style food or drink - everything is waiter-service only and no snacks to be seen. This is OK if you have a long stopover but if you're transiting on QF1 or QF2 you won't have time for a bite to eat.

All very pretty but not a very practical lounge. I'll be going back to the QF Business class lounge and hope that it's a bit emptier these days.

Etihad - Etihad Guest

20 Jun 2019

Total posts 7

That's how most of the First Lounges are around the world... I've been to LAX, SYD, PER, MEL and LHR. These are more setup for that fine dining experience and a little R&R.

Having choice in Singapore is now a good thing though I agree.

The reason for the very large dining area is to cater for QF1 and QF2 transits when you have a LOT of passengers all of a sudden coming in and expecting a meal, and on top of that you have the flights to Australia all leaving in maybe 2 hours of each other, so this large dining area is certainly there for a reason, it's to handle those peaks of demand. I agree that the lounge also needs more casual space for just sitting down with a drink and checking emails etc. Didn't realise there is no self-serve option for meals, that would be useful. Sounds like the big issue is that the space made available for the lounge by Changi Airport just isn't large enough, and we can't blame Qantas for that. Airport space can really be hard to come by. If Qantas could have gotten maybe 30% or 50% more space again I think we could have seen a few extra things like a small buffet which is great for light meals and salads, plus more casual seating and maybe as others here have said, a quiet relaxing area.

Qantas - Qantas Frequent Flyer

28 Mar 2016

Total posts 1

Hi all, this is my first post. I don't understand the hype over what is essentially just a transit space. Admittedly I travel F most of the time, and as a plat flyer I have the benefit of all lounge benefits, but on a stopover what I need is a space to stretch out, maybe have a shower and check emails. If you're in a premium cabin for 24 hrs, why is the food and wine In the lounge so important? I don't get it. I don't want a spa treatment (maybe that puts me in the minority of female travellers), I don't care if there's NP S&P squid, or Tattinger on or off the menu. I agree entirely with the issue of overcrowding in the current SIN lounge, so the quieter space in the new lounge is welcome, but the other posted criticisms are unwarranted in my humble opinion when my priority in transit is comfort, no matter the decor. Obviously if you have first lounge benefits while travelling Y your requirements may be different. This post is just my travelling perspective, not to challenge or criticise the thoughts of others which I respect.

09 May 2017

Total posts 11

Very sensible. Agreed, also would like to be able to stretch out, have friendly service and be well catered for laying down if there is a significant delay as there has been on a number of our QF flights to and from London and Melbourne

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 362

Youre not necesssrily wrong but don't just look at it as a transit if youre on qf1 or 2, think of those starting there as well that want time to relax and enjoy the area. Im not criticising you, but if all felt like that along with the airlines then why bother having a lounge, just lay on a stretching room and some water.

Hello Deb, that is a very thoughtful first post, thank you for sharing and welcome here. I think the SIN lounge serves three different types of passengers.

1. Those in transit on QF1 and QF2, where you have maybe 60 minutes of 'lounge time' so you need to maximise it. Some of those passengers will want a meal and a drink despite having just stepped off the flight but this could be because they will then look to go straight to sleep once they reboard, others might be in economy so the F lounge is really their chance for a proper meal. A shower is a great way to freshen up and as long as you can get a slot for the shower, as they will be very highly sought after during these very compressed transit peak times, then a shower and a little something to eat and drink would be ideal, the rest of it can just be relaxing, and I think this is where this lounge could use some 'stretch out and relax' space a bit like Cathay Pacific's The Pier business class, we don't need Pier First 'day beds' for what are short transits.

2. Passengers stepping off QF2 who will connect onto another Qantas flight such as Sydney, Melbourne or Brisbane. They are also in transit but can have a little longer layover, otherwise needs are pretty much the same as above.

3. Passengers flying out of Singapore back to Australia. There would be more of these than the 'transit' populations above, somebody else can do the maths if they really want, so this means the Singapore lounge isn't really 'just a transit space', unless you mean transit as in 'temporary' rather than 'connecting from one flight to another'. For those passengers they will get to the airport 2-3 hours before the flight so they do have some different needs, more substantive than just a shower and somewhere to stretch out. But some of those would also like a 'stretch out and relax' space.

I think the ideal lounge would allow for both types of passengers, this is one reason I think Cathay's The Pier does it very well, although HKG is more of a hub airport with some long layovers, SIN for Qantas is very much a transit place or the start of flights back to Australia.

Qantas - Qantas Frequent Flyer

22 Dec 2015

Total posts 11

I visited the new First Class Lounge in Singapore last night (Wednesday, 20 November) on my stop off in Singapore on QF2 from London to Sydney.

It is certainly very fresh and 'clean', I like the light and bright feeling of the space. I did not stay long as it is my preference for this brief stopover to walk the entire time and try to force myself to adjust to Sydney time.

I noticed that Qantas appear to have sent some of their staff from Sydney over to open the lounge and train the local staff as to the way things should be done - a great move, it was nice to see the concierge from the Sydney First Lounge greeting guests in Singapore!

My only comment or feedback was that the space seemed very crowded with lots of people. Frankly, I cannot see how all the people in the Lounge were flying First, P or P1 Frequent Flyers - perhaps lost of eligible people took a guest(s) with them or Qantas relaxed the rules for this soft opening?

I look forward to using the Lounge on a more leisurely basis on my next flight to Singapore in early 2020.

Well done Qantas, you have delivered a nice space and hopefully, it will free-up space in the Business Lounge and overcome the overcrowding issues that have been raised on this and other forums over the years.

Happy flying!

Qantas - Qantas Frequent Flyer

27 Nov 2016

Total posts 8

I'm now in the SIN F lounge and it's like overcrowded! It feels the same as the J lounge at the peak hours prior to the opening of the F lounge. Some of my extended family members are in the original J lounge and it's quiet over there... I think QF should limit the F lounge to F passengers, QFF CL, P1 & P for now to cope with the crowd and until the overcrowding is resolved, not let the other OW E in...


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