Update | Australian Business Traveller has confirmed that Qantas will close its first class lounge at Hong Kong airport in favour of a single integrated lounge for first and business class passengers, modelled along the same lines as the Qantas SIngapore Lounge. Click here for fiirst photos and details of the new Qantas Hong Kong lounge, opening March 2014.
Previous| Qantas may drop its separate first class and business class lounges at Hong Kong International Airport in favour of a single ‘integrated’ facility based on its recently-opened Singapore lounge.
The new single-class Qantas Hong Kong Lounge could incorporate similar concepts as introduced in the Qantas Singapore Lounge including a more Asian-style dining experience, differentiated service for top-tier frequent flyers and hosting by Sofitel.
Qantas had previously flagged a late-2013 makeover for Hong Kong's first class lounge but Simon Hickey, CEO of Qantas International, tells Australian Business Traveller that moving to a single-class lounge at Hong Kong is being considered, based on the ‘shakedown’ of the Singapore lounge.
“I think what we need to do is get some good feedback and some learnings from (the Qantas Singapore Lounge) before we actually say definitively what we think is right for our Hong Kong market” Hickey reflects. “It’s a good question and it’s not one that I have answered yet.”
“We can differentiate service even here in a combined lounge because we know who the people are as they come in, and with Sofitel we’ve developed a plan that will differentiate the service even within the lounge even though it’s one lounge. And so we’ve really gotta learn a little bit and then we’ll grow again.”
But a broader roll-out of the integrated international lounge model is definitely on the cards, Hickey says.
“I think we’ll learn from this and develop from this concept.”
“The Qantas Singapore Lounge has changed the concept of what we’ve delivered in the past, and I think that the experience is going to be be unique and I’m really looking forward to some of the customer feedback.”
Does Qantas need separate first class and business class lounges at Hong Kong, or would you be happy with a single superior lounge a la Singapore?