Reviews

Review: Singapore Airlines T3 SilverKris business class lounge, Changi Airport

Overall Rating

By Chris Chamberlin, February 12 2016
Singapore Airlines T3 SilverKris business class lounge, Changi Airport
Country

Singapore

City

Singapore

Airport

Singapore - Changi

Alliance

Star Alliance

Airline

Singapore Airlines

Cabin-class

Business

Notes
The Good
  • All-day Charles Heidsieck Champagne
  • Staff brought around afternoon tea
The Bad
  • Lack of power points in work-like zones
  • No access for Velocity Gold/Platinum, Star Alliance Gold
X-Factor
  • Great range of self-serve hot food
Location
Dining
Work
Overall

Introduction

With all-day Champagne and tasty hot food whenever you stop by, Singapore Airlines' flagship SilverKris business class lounge at Changi Airport's Terminal 3 is a great place to relax before your next flight or while you're in transit.

That said, you'll need a business class ticket to get through the door here – unlike SQ's other lounges across the globe, KrisFlyer Gold, Star Alliance Gold and Velocity Gold and Platinum members can't step inside when travelling in economy, but if you're seated at the pointy end, here's what awaits you in Singapore.

Location & Impressions

After clearing outbound passport control in Terminal 3 – or arriving on your first flight for connecting passengers – follow the signs towards the 'A' gates and look for a clearly-marked escalator up to the SilverKris lounges.

Once inside you'll find plenty of zones for dining, relaxing and working, plus a little natural light flowing in from across the terminal concourse.

We also spotted staff manually straightening the lamps above so that their stripes were all perfectly aligned, which shows attention even to the most minor detail.

Access

  • Business class, first class and Suites Class passengers of Singapore Airlines and SilkAir, as offered
  • Business class passengers of other Star Alliance airlines including Air China, Air India, Air New Zealand, ANA, Asiana, EVA Air, Lufthansa, Shenzhen Airlines, Thai Airways and United Airlines
  • PPS Club members prior to Singapore Airlines and SilkAir flights in any class of service
  • Solitaire PPS Club cardholders both before and after Singapore Airlines and SilkAir flights
  • Air New Zealand Elite and Elite Partner members flying with Singapore Airlines or Air New Zealand to New Zealand destinations or when connecting from the same

Star Alliance first class passengers and Solitaire PPS Club members may also use the adjacent SilverKris first class lounge, while SQ's own first class and Suites Class passengers are escorted to The Private Room.

Virgin Australia Velocity Gold and Platinum members and Star Alliance Gold cardholders are instead invited to use the KrisFlyer Gold lounges at Changi Airport, while Thai Airways also operates a Star Alliance business class lounge in T1.

Dining

SQ's SilverKris lounge keeps a fairly broad range of food available regardless of when you stop by, with staples like eggs and sausages in the mornings...

... and heartier bites like sweet and sour pork and prawns available later in the day.

There's also a small selection of fruit with yoghurt on the side...

... sandwiches for casual bites, machine-crafted espresso coffee...

... Charles Heidsieck Champagne at any hour of the day...

... and a selection of spirits:

We were also impressed to find lounge staff bringing around trolleys of warmed scones with jam and cream in the afternoon...

... joined by other treats, tea and coffee.

Work

With soft music playing throughout the lounge, it proves a calming place to work without the sound being too intrusive – but access to power points is a different story entirely.

You'll not find them at the tall benches...

... or indeed at the shorter benches where travellers tend to set up their laptops:

Instead, they tend to be found around the more comfy casual seats underneath the lamps...

... and next to a few of the seats over by the walls:

That's great for a quick top-up or to connect your phone, but for business travellers working their way through a longer transit, it's not quite ideal.

More promising was the WiFi which pulled down an average of 4.16mbps, uploaded 3.13mbps and had ping speeds of 13ms – which in English was functional without being noticeably slow or overly fast.

There's also a business zone located toward the lounge entrance with plenty of computers available...

... but as in SQ's Melbourne lounge, its location makes it all but forgotten once you're inside the lounge proper.

Relax

With comfy chairs throughout and TVs offering a range of content including live sport, news and entertainment, guests can relax until their flight is ready for boarding and can choose from a range of reading material to help pass the time.

There's also what in practice becomes a 'quieter zone' in the lounge's far corner, where several travellers later spread out and slept for hours during our extended stay.

Private shower suites also await although you'll have to navigate your way through the regular bathrooms to find them, rather than there being a separate 'shower zone' as in the Qantas Singapore lounge.

All up, the SilverKris lounge in Changi's T3 is pleasant enough for a business class facility, but being Singapore Airlines' home hub, we can't help but feel that there's just something missing from the experience.

Whether that's a 'dish of the day', a live cooking station with the country's famed satay skewers or even something else entirely, there's a vibe that says 'not much is happening here', when so much could be.

Also read: Singapore Airlines SilverKris lounge review, Brisbane Airport

Chris Chamberlin was travelling as a guest of Singapore Airlines.

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

JPMasters

JPMasters

Virgin Australia - Velocity Rewards

13 Dec 2012

Total posts 40

Thanks for this, I really like flying SQ, but I agree the SilverKris lounge in Changi's T3 is somewhat underwhelming, I find it doesn't have must in the way of personality, lack of staff, and for their home port rather below par.

wdeguara

wdeguara

Etihad - Etihad Guest

06 Apr 2012

Total posts 89

Would I be correct in assuming Business class passengers flying under a VA codeshare flight number on Singapore Airlines aircraft won't get access to the SilverKris lounge ? 

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

If in Singapore Airlines business class (regardless of the VA codeshare) you would have access to the SilverKris lounge – there's just no access for Velocity Gold/Platinum member flying in economy or premium economy who instead can use the KrisFlyer Gold lounge.

Kamadan

Kamadan

Air New Zealand - Airpoints

08 Apr 2015

Total posts 3

Top tier Air NZ Elite and Elite Partner members can also access the SilverKris lounge, even when travelling in Economy:

"Elite members and Elite Partners may also use the SilverKris lounge in Singapore when travelling on, or when connecting to or from, an Air New Zealand or Singapore Airlines flight between New Zealand and Singapore."

So if you're using SIN as a connection point, as long as you're travelling to or from New Zealand, you'll have access.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Hi Kamadan, that's a great find and one we didn't spot on SQ's own website. We've now confirmed this with Air New Zealand and have added it to the access list above. Ta!

davidlupton

davidlupton

Air New Zealand - Airpoints

12 Feb 2016

Total posts 17

When I have been travelling on star alliance flights i have been singularly unimpressed by being shunted off to some second class lounge by SQ.  This happened in the past even when i was NZ elite, but the last time they did check to see if my card was elite or just gold.  While the silver kris lounge may be ok, the other is bearly adequate. 

Booster

Booster

United Airlines - Mileage Plus

17 Feb 2016

Total posts 47

Great review. I see you have pics taken during the day..a vist during the witching hour (between 11pm and 1am) will present a diferent story. I have visited around 8 times between Nov 15 and Feb 16 during the late evening and very suprised by how packed the lounge is and the poor state of the wash room (dirty sinks) and the fact that several of the showers have been offline for a couple of months.Overall around a 7/10 max.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

Hi Chris, thanks very much for sharing your experiences. Re: our photos, you're correct: most of them were taken during the day from two visits (one en route to London and the other on the return when we left the lounge at around 9pm, albeit not as late as you've experienced it).

CheeYing

CheeYing

04 Apr 2017

Total posts 1

Hi Chris, thank you for your detailed information. 

May I ask if any extra order on food or drinks in the lounge will be free or at additional cost?

Thanks

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

All food and beverage in the lounge is complimentary.

Sapike

Sapike

01 Feb 2013

Total posts 1

Had the pleasure of flying business and visiting the silver lounge in Singapore for a 10am flight - unfortunately I believe it was inferior to most lounges I have visited 

The bathrooms were filthy, out of toilet paper and broken ill fitting seats 

When leaving the bathroom all the basins were taken up with people shaving and cleaning so had to wait in line till someone finished just so I could wash my hands 

The food was nice  but many items missing - 

They had the very nice TWG brand of tea bags but only 4 satchels of each type - concequently the English breakfast was gone and I couldn't find anyone to replenish 

Sure, they are really only first world problems - but rather a let down when compared with many other lounges 

Maybe the first class section will be a bit better on my return leg 

MRYJDrake

MRYJDrake

Air New Zealand - Airpoints

31 Oct 2016

Total posts 70

What's the length of time they'll let you into the lounge for? I know some airlines will hold you to three hours before your flight, but if, for example, you have an 8 hour layover in the Lion City, could you access that lounge for the entire time, should you want? 

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

As long as you have an onward boarding pass, you'll be fine. For this particular review, I was booked on a 9:30pm flight but arrived at the lounge at around 1pm and set up an office for the day - no issues at all with entry (or early check-in at the SQ counters in Singapore).

MRYJDrake

MRYJDrake

Air New Zealand - Airpoints

31 Oct 2016

Total posts 70

Magic, Thanks Chris. 

Looking to enjoy a slightly longer layover with time for a shower and a good feed.

I'll take an extra couple of hours, for a good shower, any day. 

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

If you get bored after too much lounge time in T3, remember that you can always take the Skytrain over to T2 where you can access the other SilverKris business class lounge, or to the Thai Airways lounge in T1 during opening hours.

(SQ T3 is more of the 'flagship' business lounge, though.)

MRYJDrake

MRYJDrake

Air New Zealand - Airpoints

31 Oct 2016

Total posts 70

Fantastic. I've seen a lot of photos of Singapore Airport itself, I daresay I'll do quite some exploring there, while my partner drinks Champagne and rolls her eyes

sq or qf

sq or qf

03 Feb 2018

Total posts 2

Can United Club members (with an onward flight with a Star Alliance airline) gain access to Singapore Airlines' SilverKris lounge at Changi Airport?

 

If not, can United Club members get access to SilverKris lounges in other airports? I was unsure of the specifics of the benefits of United Club membership.

Janey.gregory

Janey.gregory

21 Feb 2018

Total posts 1

Hi Kris

I don’t clear immigration or customs on my way through from NZ to Da Nang. Can I still use this lounge?

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2950

This lounge is located in the international departures area, so if you're entitled to access, you'll be fine.

Bonkas

Bonkas

11 Apr 2018

Total posts 1

Worst business class lounge I’ve been in, and to think its Singapore’s home base! There are virtually no power points to charge phones & electronics, and no USB ports, so even if you are one of the half dozen people to find power, you need local plugs/ adaptors to use them - ridiculous for an airport full of foreign travellers in transit. The internet cuts in and out in many places, so you have to find a good spot, and that doesn’t necessarily go with a comfortable chair. The only place to stretch your feet, is a highly uncomfortable, rock hard couch area, strewn with used, dirty blankets and pillows. There are dirty cups & plates left all over the place, uncollected. All in all, the title “lounge” is quite a stretch, for an under par facility of this caliber. Most disappointing!

Heidifromoz

Heidifromoz

30 Apr 2018

Total posts 3

And.... they lock the champagne away! Last time I was there, I had to chase someone into the kitchen to get hold of it. Agree with the review and many of the comments. Have never seen the lounge look as peaceful and inviting as in these pics - it's normally like a barnyard when I travel. But as long as I can get a hot shower I'm happy.

Bruce_

Bruce_

11 May 2016

Total posts 5

It is arguable that SQ could do better in their T3 business class lounge, which is outdated compared to other competitors in the South-east Asia region, which is not on the standard what SQ should be


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