Singapore - Changi
- All-day Charles Heidsieck Champagne
- Staff brought around afternoon tea
- Lack of power points in work-like zones
- No access for Velocity Gold/Platinum, Star Alliance Gold
- Great range of self-serve hot food
With all-day Champagne and tasty hot food whenever you stop by, Singapore Airlines' flagship SilverKris business class lounge at Changi Airport's Terminal 3 is a great place to relax before your next flight or while you're in transit.
That said, you'll need a business class ticket to get through the door here – unlike SQ's other lounges across the globe, KrisFlyer Gold, Star Alliance Gold and Velocity Gold and Platinum members can't step inside when travelling in economy, but if you're seated at the pointy end, here's what awaits you in Singapore.
Location & Impressions
After clearing outbound passport control in Terminal 3 – or arriving on your first flight for connecting passengers – follow the signs towards the 'A' gates and look for a clearly-marked escalator up to the SilverKris lounges.
Once inside you'll find plenty of zones for dining, relaxing and working, plus a little natural light flowing in from across the terminal concourse.
We also spotted staff manually straightening the lamps above so that their stripes were all perfectly aligned, which shows attention even to the most minor detail.
- Business class, first class and Suites Class passengers of Singapore Airlines and SilkAir, as offered
- Business class passengers of other Star Alliance airlines including Air China, Air India, Air New Zealand, ANA, Asiana, EVA Air, Lufthansa, Shenzhen Airlines, Thai Airways and United Airlines
- PPS Club members prior to Singapore Airlines and SilkAir flights in any class of service
- Solitaire PPS Club cardholders both before and after Singapore Airlines and SilkAir flights
- Air New Zealand Elite and Elite Partner members flying with Singapore Airlines or Air New Zealand to New Zealand destinations or when connecting from the same
Star Alliance first class passengers and Solitaire PPS Club members may also use the adjacent SilverKris first class lounge, while SQ's own first class and Suites Class passengers are escorted to The Private Room.
Virgin Australia Velocity Gold and Platinum members and Star Alliance Gold cardholders are instead invited to use the KrisFlyer Gold lounges at Changi Airport, while Thai Airways also operates a Star Alliance business class lounge in T1.
SQ's SilverKris lounge keeps a fairly broad range of food available regardless of when you stop by, with staples like eggs and sausages in the mornings...
... and heartier bites like sweet and sour pork and prawns available later in the day.
There's also a small selection of fruit with yoghurt on the side...
... sandwiches for casual bites, machine-crafted espresso coffee...
... Charles Heidsieck Champagne at any hour of the day...
... and a selection of spirits:
We were also impressed to find lounge staff bringing around trolleys of warmed scones with jam and cream in the afternoon...
... joined by other treats, tea and coffee.
With soft music playing throughout the lounge, it proves a calming place to work without the sound being too intrusive – but access to power points is a different story entirely.
You'll not find them at the tall benches...
... or indeed at the shorter benches where travellers tend to set up their laptops:
Instead, they tend to be found around the more comfy casual seats underneath the lamps...
... and next to a few of the seats over by the walls:
That's great for a quick top-up or to connect your phone, but for business travellers working their way through a longer transit, it's not quite ideal.
More promising was the WiFi which pulled down an average of 4.16mbps, uploaded 3.13mbps and had ping speeds of 13ms – which in English was functional without being noticeably slow or overly fast.
There's also a business zone located toward the lounge entrance with plenty of computers available...
... but as in SQ's Melbourne lounge, its location makes it all but forgotten once you're inside the lounge proper.
With comfy chairs throughout and TVs offering a range of content including live sport, news and entertainment, guests can relax until their flight is ready for boarding and can choose from a range of reading material to help pass the time.
There's also what in practice becomes a 'quieter zone' in the lounge's far corner, where several travellers later spread out and slept for hours during our extended stay.
Private shower suites also await although you'll have to navigate your way through the regular bathrooms to find them, rather than there being a separate 'shower zone' as in the Qantas Singapore lounge.
All up, the SilverKris lounge in Changi's T3 is pleasant enough for a business class facility, but being Singapore Airlines' home hub, we can't help but feel that there's just something missing from the experience.
Whether that's a 'dish of the day', a live cooking station with the country's famed satay skewers or even something else entirely, there's a vibe that says 'not much is happening here', when so much could be.
Chris Chamberlin was travelling as a guest of Singapore Airlines.