I am AA and based out of LAX. I used to be QF / SYD and guys, this is just appauling. They call it "enhancing" the experience. They ask you to pay for the ticket and use hundreds of thousands of points, while they are still making huge profits on redemptions. It's such a marketing BS. OW biz to D...

 I have just flown them yesterday. LAX-HEL-PRG and I did not realize they have gone low cost. when you board the plane, you only get blanket. No pillow. The service is very slow, I was in economy and it took them three hours to do the service and clean it. There was only four flight attendan...