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Qantas: removing staffed service desks means “more choice” for flyers
Dec 02, 2020, 11:03 PMHow about adding those 100 redundant people to your telephone service desks. We had a medical emergency last Dec. and needed to get to Sydney very quickly to catch a flight to Canada and it took two phone calls with wait times on hold of 4 hours and 3 hours. Very poor when a family member is dyin...
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