Yeh, same thing happened the second time I called, the phone agent was in denial that my upgrade should have been immediate. I have also noticed that the seat map for business class is not available when putting making a dummy booking rather it asks for your seat preference aisle or window... Won...

Hi, thanks for replying. If I've received the email with e-ticket itinerary and number starting with 081-**********, Does that means it's ticketed? Also the date issued was a week ago.

Hi,I have recently booked a flight for 2 pax from Hamilton Island to Melbourne for a few months from now and put in a request for a business class upgrade. My understanding is that confirmation and upgrade should be immediate for domestic flights and if there is business reward availability (whic...