• I paid for a hotel for the family in Hong Kong with points last July and even got the room upgrade that comes with the status level on top of that again when checking in.   

  • Many years ago virgin ripped a suit bag of mine that they made me check and were smart ass's about it too. They put some of my belongings on the conveyor individually, yep those ones. I lost a pair of glasses and a custom mouth guard. When I complained they gave me a number to ring and I told the...

  • I wish that the airlines would just publish "the book" online so we all new the rules. "the book" appeared to us in LHR when we tried to get into the BA first loung on a QF platinum card and the women said no at first and then produced "the book" and said "hang on let me check something".  "...