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What’s next for Qantas in the post-Alan Joyce era?
Sep 06, 2023, 11:04 PMRemember your reputation is in the hands of others, your customers and staff mainly.Bring back a focus on your regular customers, overseas call centres are not equipped to deal with anything other than the simplest of issues. Many time we know more about your processes than they do, and when we a...
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Qantas Double Status Credits 2018 promotion fast-tracks Gold, Platinum
Feb 02, 2018, 03:44 PMRe vouchers, I was considering buying vouchers to be used later to book a flight but checked out the conditions on the e-mail from Qantas, copied here "Status Credits will not be earned on flight vouchers"
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Cathay Pacific: Australia-wide upgrade to Airbus A350s by 2019
Feb 16, 2017, 12:26 AMI'm travelling from LA to Perth via Hong Kong in Business on CX885 in July. Have a few hours to kill in Hong Kong, Which is the best lounge in HK to visit and what services do they have
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QF call centre in Australia
Jan 06, 2023, 09:19 PMI reckon I have called every number available to me since July of this year to fix up a Business reward ticketing issue that I have detailed on ET chat before. I have never been successful getting through to Hobart yet, I'm currently gold ex platinum. My understanding is that its your FF number ...
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Re ticketing a Business reward flight
Sep 25, 2022, 06:31 PMThanks patrickk was the flight with one world partners or Qantas, domestic or international? I've ended up submitting a complaint to the ACCC, regarding the availability of someone who can actually assist me . The offshore centres seem to not to have the ability to resolve this for me. Thanks D...
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Re ticketing a Business reward flight
Sep 19, 2022, 05:56 PMThanks Dan 22, I am in Australia I'll give those numbers a try
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Re ticketing a Business reward flight
Sep 14, 2022, 04:50 PMLooking for some of your expert advice. I have booked 2 Business Reward flight with Qantas for a trip to Europe in March, first leg with Malaysian and then onward with Emirates. I was unable to book on the Qantas website as I continuously got error messages. I booked through the FF contact centre...
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Qantas Complimentary Lounge passes
Jul 26, 2017, 10:18 AMAppreciate your advice