• RIP VA. It's been a great run. Loyal VA customers will not tolerate this. Nothing Australia dislikes more is when an arrogant US based company comes in and carries on this way. VA customers will not stay loyal to a Jetstar model, look how well tiger performed. Big mistake. Such a closely watched ...

  • Called for the 4th time in two weeks. Told again 21 days but this time explained they are business days so with weekends 27 days so basically 4 weeks. Nothing that can be done. Pushed further, customer service spoke to supervisor, points back within an hour...

  • Originally Posted by DanielPark 4 weeks into waiting I called and up and they reimbursed me immediately. Can be done with auth from a supervisor apparently. Thank you. Appreciate the info!

  • Originally Posted by Tracie Platinum VA - took 6 weeks for me & only after I chased. Wow. No words. The level of zero care attitude towards their customers while trying to rebuild their brand is astonishing. It goes against all commonsense.

  • HiHas anyone cancelled a velocity redemption flight lately. If so, how long did it take to get your points placed back into your account. Advised 21 days, been 14. A friend had theirs back within an hour which they are sliver. Platinum member for 3 1/2 years. Called back 3 times with 3 different ...

  • I noticed today an update on the Qantas website of domestic routes. Qantas will now be travelling to Darwin from Melbourne via Alice Springs from 15 December. Darwin is great if you like heat and beer for breakfast 😏 Only so many days you can. Do that for!