Originally Posted by cdirnber Did you book through a travel agent? If yes, the agent can put in a so-called IATA-BSP downgrade refund application which the airline MUST deal and provide you with a partial refund. This is great to know. Unfortunately, I booked directly with LATAM on their website.

All good advice to stick with QF or Air NZ. I will update the thread when I have an outcome with LATAM, but the option of going through my bank for services not rendered is a good suggestion that I will also look into.

Originally Posted by newbieADLDid you have this experience on the Sydney - Santiago leg, Santiago - Rio leg, or both? Between SCL and GIG, LA only flies the A320 which doesn't have a business cabin. You would either get economy or what they call 'premium economy' which is akin to European busines...

A week ago today, for the second time, I was put into economy by Latam on a full fare business ticket between Sydney and Rio. I've been met with radio silence since requesting a refund and I'm keen to hear other's experiences with paying full business fares and being put in economy, as well as th...