• Biggest difference is staff attitudes... - AIR NZ staff want to be there, when they say they are there to help - they geninely mean it, they aren't driven by penalties, overtime, loadings or allowances, also help to find a resolution - particularly for higher status pax, they don't pass the buck...

  • Qantas boosts NZ flights in Dec, Jan

    Aug 15, 2014, 08:54 AM

    Not sure if anyone else saw, but last week LAN was selling $398 return flights SYD-AKL-SYD over the Christmas period on QF metal. No exclusion dates.  I wonder if these new flights are a result of QF planes filling up with low yielding pax who booked through LAN?

  • QFF overhaul: how it will affect you

    Mar 28, 2014, 08:40 AM

    Well said Sir. Join the minority with me!! 

  • QFF overhaul: how it will affect you

    Mar 28, 2014, 08:38 AM

    I don't see an issue with these changes. They reward those most loyal customers; (i.e.: those with the greatest spend). You can't have everything your way. Do you want Qantas to be around in threeyears time so you can use your FF Points on a First Class return flight to LHR which you have b...

  • Qantas upgrades 'cafe breakfast'

    Mar 27, 2014, 09:01 AM

    I feel that on those short Asia flights there probably isn't need for a proper breakfast on arrival. Food on a plane, no matter what class, is still food on a plane. It's prepared a few days prior to eating so it's not the end of the world if you get a rock hard croissant and frozen butter ...