PB has been a bugbear of mine for ages. I had a quick trip from CBR to MEL over the last couple of days. The CBR boarding was a debacle. They had 2 queues jammed between the 2 stations where they scan the boarding pass with neither being priority. The people who were looking for general boarding ...

Just to update on my return flight from Melbourne today - they had 2 queues operating and the lady on the premium queue made a point of thanking me for my continued loyalty and saying that it kept her in job. It made me feel like my patronage was appreciated. Perhaps we need to send the Canberra ...