• correction : no waiver on cancellations - only on changes...

  • Cathay pacific is now waiving cancellation + rebooking fees for flights 'arriving to, departing from or transit through Hong Kong' through to End of March : https://www.cathaypacific.com/cx/en_AU/travel-information/travel-preparation/travel-advisories/special-ticketing-guidelines-for-passengers-a...

  • Good news for us -

  • Does anyone have a direct email address for contacting Cathay Pacific customer service (so matter can be escalated)? They don't have anything listed for Australia/Global on their website - only online 'feedback form' which they say may or may not be responded to (and appears to just go to externa...

  • Oh and just read HKExpress is 100% owned by Cathay Pacific - so basically CP is cause of all of these cancellations & they are refusing to waive the fees. Pretty poor effort - don't think we'll trust them again with our travel. Meanwhile - still unable to raise HKE via live chat and confirm i...

  • When posting comments on articles in Edge (Windows), most of the reply is lost - only first line appears. Seems to be working on Firefox.

  • Qantas FF call center service (namely wait times) is a nightmare. Clearly massively understaffed - last time I rang (a few months ago) was on hold for 1hr 7mins - was flying 1st class international too - you'd have thought that may have helped them serve up some faster service (or perhaps those f...

  • Originally Posted by silverme Could you advise the best way for us to apply for Vietnam Visa? We arrive by cruise ship and visit 4 ports over 5 days.What is our best option? For eVisa have a look at the 'List of Ports' link on here - https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/tr...

  • At risk of having something thrown at me - I can see why it's considered pretty bad form to do this. There's also a huge difference between a shorter 6-8hr flight (SE Asia) vs all the way to Europe/New York ~18-20hrs . You are pretty much guaranteed there will be several melt downs on those longe...

  • ps - the Qantas website (travel/visa advice) points you at a site called VisaLink (which I think is owned by Qantas given logo in header).. Their quoted fees (for pre approval letter) are insane - ~$200 for combined "Consular + Visalink fees" and that's 7 day service. The 'Same Day' service costs...