• correction : no waiver on cancellations - only on changes...

  • Cathay pacific is now waiving cancellation + rebooking fees for flights 'arriving to, departing from or transit through Hong Kong' through to End of March : https://www.cathaypacific.com/cx/en_AU/travel-information/travel-preparation/travel-advisories/special-ticketing-guidelines-for-passengers-a...

  • Good news for us -

  • Does anyone have a direct email address for contacting Cathay Pacific customer service (so matter can be escalated)? They don't have anything listed for Australia/Global on their website - only online 'feedback form' which they say may or may not be responded to (and appears to just go to externa...

  • Oh and just read HKExpress is 100% owned by Cathay Pacific - so basically CP is cause of all of these cancellations & they are refusing to waive the fees. Pretty poor effort - don't think we'll trust them again with our travel. Meanwhile - still unable to raise HKE via live chat and confirm i...

  • I was able to cancel my June/July flights with full refund/no fees (even though tickets optimistically purchased after the March 15? deadline). They told me the flights were likely to be cancelled even though they were still listed as available in my booking/on their app. I couldn't do it via on...

  • When posting comments on articles in Edge (Windows), most of the reply is lost - only first line appears. Seems to be working on Firefox.

  • Qantas FF call center service (namely wait times) is a nightmare. Clearly massively understaffed - last time I rang (a few months ago) was on hold for 1hr 7mins - was flying 1st class international too - you'd have thought that may have helped them serve up some faster service (or perhaps those f...

  • Originally Posted by silverme Could you advise the best way for us to apply for Vietnam Visa? We arrive by cruise ship and visit 4 ports over 5 days.What is our best option? For eVisa have a look at the 'List of Ports' link on here - https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/tr...

  • At risk of having something thrown at me - I can see why it's considered pretty bad form to do this. There's also a huge difference between a shorter 6-8hr flight (SE Asia) vs all the way to Europe/New York ~18-20hrs . You are pretty much guaranteed there will be several melt downs on those longe...