Thanks Merc25 , how can Ombudsman may help here as it is clearly stated on their website if your insurance provider is not helping you out then only they will get involve , And in my case insurance provider have thrown the ball in my court by asking me look for a pearl in deep sea . Meaning getti...

No the weight is not printed on baggage receipts , and i have the baggage receipts for my flight returning back to Melbourne only. As what happened overseas the customs authority took my baggage receipts before allowing me take my luggage outside the airport. So i don't have the baggage receipts ...

Thanks Phil, I have no issues if they contact my witnesses , that was told to me by the local investigator that they can go for an overseas investigation. I said sure they can , I have no idea how much it will cost to engage a solicitor , i tried to search online and 1 hour consultation is c...

I need some advice on my current claim with Travel Insurance direct , Back in November 2013 i traveled to Asia where my luggage was stolen on gun point, luggage worth of $10k+. I submitted my claim to Travel Insurance Direct , they had ask me all the following documents which i have provided them...