• That is a good news.Hainan delivers an outstanding inflight service and is definitely a great company seriously competing with the biggest names in the market. However it is high time they change their hard product on MEL-XIY or even XIY-CDG: to my knowledge they are still running A300-200 on the...

  • I did my first EK A380 First class MEL-CDG via DXB last July and I wrote a complaint to their customer service about the food. Despite the top wine and spirit list (hard to find better in first on other airlines), the food was really average and the main dish was like a basic airline economy food...

  • I finally managed to do it and got my award paid online! I was confirmed by Life Miles that if the award appears on the website it is always possible to book it and pay it online (no fake or phantom awards) Nevertheless, if you see the award available on the web site and you call lifemiles, the...

  • Hi Chris, Thanks for your answer. What do you mean by 'the bank did stop my credit card after the transaction': did you have an error message on the screen saying to contact the call centre?

  • HI Chris,  The LifeMiles promotion looks indeed terrific. But in the realty, I encountered many problems when it comes to actually make an award reservation: Online reservation: I must have tried 10 times to make an award reservation using the Lifemiles website; everything is great until t...

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  • I did this route a couple of times a few months ago. Both times, almost empty in business class for the LHR-CGK leg. Garuda has excellent service great food and, to my mind, one of the best Champagne Rosé.The good news is I think that now the LHR-CGK should land at the new terminal 3...

  • That is true that Thai had declined a bit a couple of years ago. However, they must have had a new policy this last year as it has, to my mind, considerably improved their soft product. I am talking about the buisness class between MEL and BKK (777-300, 1-2-1 config) and A380 First between BKK an...

  • Yes seats are fully flat bed - If I feel like quibbling a bit I would say that they are slightly lower at the very end of the seat (where the feet are) - however I did not feel like they are huge in length: I am 1m80 and I would not recommend them for people much taller than that.

  • With pleasure!In business class:- A330-200 on all legs : CDG-XIY and XIY-MEL - only 18 seats in business at the very front of the plane- config 2-2-2. Plane aged between 6 and 9 years old. In excellent conditions.  I was travelling alone and I did not have anyone seated next to me on both fl...

  • Hi, I have just done CDG-XIY-MEL on HU in business class last Thursday. So I can just talk about these flights. However, I suppose the process would be about he same for your segments.Are you travelling Business class or economy as I think service will be different.

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