Has anyone had problems waiting for FF points to be credited to Velocity account for flights with Etihad.

10 replies

stewardnurse

Member since 25 Jun 2013

Total posts 44

Has anyone had problems waiting for FF points to be credited to Velocity account for flights with Etihad. Flew them 12 weeks ago, velocity number put in original booking then, after 6weeks sent etkt and boarding pass to Virgin Australia.still waiting.

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

I'd definitely be following this one up with Velocity. Occasionally they need a nudge when processing these claims.

nicholas_yue

Virgin Blue - Velocity Rewards

Member since 25 May 2011

Total posts 13

It may be possible that the delay is not on Velocity side. I have travelled with SQ and Air New Zealand with Velocity number and the points/status credit is deposited the following working day.

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

I just flew with Etihad a couple of weeks ago and the points appeared a few days later. I booked it through VA with a VA flight number. I know this sort of question gets asked a lot, but if you book an Etihad flight throught the Etihad website so you get EY flights, even if they are on codeshare routes, do you gets FF points and SC points?

444desiro

Virgin Australia - Velocity Rewards

Member since 06 Aug 2012

Total posts 42

Hi SaltyJ, I can confirm that yes, you do. Any Etihad flight i've taken has been booked direct, with an EY flight number (although it may explain why points & SC take so long to be credited - see my comment below!!)

The velocity website states: 

When travelling on eligible Etihad Airways fares and flights with an Etihad Airways (EY) flight number, you can earn Points on your ticket.

You can also earn Status Credits on all eligible fare types.

 


444desiro

Virgin Australia - Velocity Rewards

Member since 06 Aug 2012

Total posts 42

SaltyJ - sorry, when you say codeshare, did you mean when another airline is operating on behalf of Etihad? 

In which case, you won't earn points and status with velocity - it has to be EY (or VA) metal....

444desiro

Virgin Australia - Velocity Rewards

Member since 06 Aug 2012

Total posts 42

It does often seem to be that claiming from Etihad causes the problems!

stewardnurse, depending on your status, you may have more luck trying the 'direct' email contact (i.e. [email protected] - I was advised to do this by call centre staff and sure enough, the missing points & SC were sorted by the follwing day....

This was as a platinum member, but I would assume the response would be as quick through gold?

 

stewardnurse

Member since 25 Jun 2013

Total posts 44

Thanks for your help everyone,reply from virgin.Etihad did not have enough information to verify my flight(I sent a copy of my boarding pass and E Ticket),and they want me to resubmit...think I won't be traveling business class again with them anytime soon,just found good business fare with QF/emirates, off to Singapore in 3 weeks coming back on emirates code share with qantas.see how that goes..

moa999

Qantas - Qantas Frequent Flyer

Member since 02 Jul 2011

Total posts 835

Had issues with getting VS (Virgin Atlantic) PE flights credited (admittedly did get gate upgrades)... Still chasing.

StuParr

Virgin Australia - Velocity Rewards

Member since 01 Mar 2012

Total posts 195

you will be credited the class that you paid for normally. VS is a little slow.

danielm873

Qantas - Qantas Frequent Flyer - Silver

Member since 15 May 2012

Total posts 30

Yeah I have had a number of issues of points being issued from its partners, such as apple, waiting on about 1000 points after buying an iphone, contacted virgin but no response

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