Member since 25 Jun 2013
Total posts 44
Has anyone had problems waiting for FF points to be credited to Velocity account for flights with Etihad. Flew them 12 weeks ago, velocity number put in original booking then, after 6weeks sent etkt and boarding pass to Virgin Australia.still waiting.
Qantas - Qantas Frequent Flyer
Member since 25 May 2012
Total posts 356
I'd definitely be following this one up with Velocity. Occasionally they need a nudge when processing these claims.
Virgin Blue - Velocity Rewards
Member since 25 May 2011
Total posts 13
It may be possible that the delay is not on Velocity side. I have travelled with SQ and Air New Zealand with Velocity number and the points/status credit is deposited the following working day.
Virgin Australia - Velocity Rewards
Member since 06 Dec 2012
Total posts 155
I just flew with Etihad a couple of weeks ago and the points appeared a few days later. I booked it through VA with a VA flight number. I know this sort of question gets asked a lot, but if you book an Etihad flight throught the Etihad website so you get EY flights, even if they are on codeshare routes, do you gets FF points and SC points?
Member since 06 Aug 2012
Total posts 42
Hi SaltyJ, I can confirm that yes, you do. Any Etihad flight i've taken has been booked direct, with an EY flight number (although it may explain why points & SC take so long to be credited - see my comment below!!)
The velocity website states:
When travelling on eligible Etihad Airways fares and flights with an Etihad Airways (EY) flight number, you can earn Points on your ticket.
You can also earn Status Credits on all eligible fare types.
SaltyJ - sorry, when you say codeshare, did you mean when another airline is operating on behalf of Etihad?
In which case, you won't earn points and status with velocity - it has to be EY (or VA) metal....
It does often seem to be that claiming from Etihad causes the problems!
stewardnurse, depending on your status, you may have more luck trying the 'direct' email contact (i.e. [email protected] - I was advised to do this by call centre staff and sure enough, the missing points & SC were sorted by the follwing day....
This was as a platinum member, but I would assume the response would be as quick through gold?
Thanks for your help everyone,reply from virgin.Etihad did not have enough information to verify my flight(I sent a copy of my boarding pass and E Ticket),and they want me to resubmit...think I won't be traveling business class again with them anytime soon,just found good business fare with QF/emirates, off to Singapore in 3 weeks coming back on emirates code share with qantas.see how that goes..
Member since 02 Jul 2011
Total posts 835
Had issues with getting VS (Virgin Atlantic) PE flights credited (admittedly did get gate upgrades)... Still chasing.
Member since 01 Mar 2012
Total posts 195
you will be credited the class that you paid for normally. VS is a little slow.
Qantas - Qantas Frequent Flyer - Silver
Member since 15 May 2012
Total posts 30
Yeah I have had a number of issues of points being issued from its partners, such as apple, waiting on about 1000 points after buying an iphone, contacted virgin but no response
Hi Guest, join in the discussion on
Has anyone had problems waiting for FF points to be credited to Velocity account for flights with Etihad.
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox