Claim against travel agent for booking wrong ticket class

8 replies

ap_spd

Member since 12 Jul 2013

Total posts 28

Claim against travel agent for booking wrong ticket class

ap_spd

Member since 12 Jul 2013

Total posts 28

Hi All,

Sorry clicked the button to post a bit too soon.

I had booked two tickets to travel to India earlier this month via a travel agent. The itinerary issued stated the class of travel as PE on SQ and the holding tickets claimed the travel sub class as E, a class eligible for SC's and Points on VA. I agreed to itinerary but the final ticket issued to me was for sub class N, a class not eligible for SC's and Points. When I called up / emailed the agent I was told that 1. Itineray for PE was an internal error with the agents system and so nothing can be done 2. The agent is free to change the Sub Class of the ticket as long as the flight number and date remains same.

What are my options. I paid nearly 4K for the tickets and have lost all SC's and Points due to the agent chaging the sub class.

thanks,

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

ap_spd,

Did you pay with a credit card?

Kuramoto

EK

Member since 07 Jun 2013

Total posts 10

It also depends on whether you've signed any documents agreeing that all details are correct. If you have than there isn't much you can do about it.

ap_spd

Member since 12 Jul 2013

Total posts 28

Hey Andy, I accepted the itinerary which stated the booking class as Premium Economy, so in essence i feel it should be in my favour..

@TheRealBabushka - yes, used AMEX

paa

Member since 21 Dec 2012

Total posts 43

Hi ap_spd,

Your travel agent has substituted the product you agreed to purchase with a product of lesser value. This is termed 'bait and switch' to my knowledge is illegal in Australia in all states and territories. I would suggest you dothe following:

First, contact the government consumer affairs bureau for which ever state the transaction took place.

Second, contact Amex and take advantage of the purchase protection they offer.

Third, contact SQ and let them know. It is not unheard of for travel agents to engage in fraudulent practices - when the agent changed the booking class, SQ may have re-priced and re-issued the ticket, and the agent may be pocketing the difference. And obviously, find a new travel agent.

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 384

Was that your first time on SQ? They don't have PE. 

eugoose

Qantas - Qantas Frequent Flyer

Member since 04 Jun 2013

Total posts 2

Might've been some weird codeshare with Virgin? :/

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 384

True, anything's possible :)

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