Has anyone used or heard of Blacklane?

9 Discussions

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

Has anyone used or heard of Blacklane?

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

It looks like an interesting alternative to Uber Black, with the ability to prebook instead of rely on availability.

blacklane.com

Chrisor

Qantas - Qantas Frequent Flyer

Member since 07 Apr 2013

Total posts 134

Hi Peter, Yes, I have used Blacklane in Paris about 8 months ago, they are all good. We used them from Charles De Gaulle Airport to Paris. Car was a new Mercedes and driver was professional and polite. The cost was 62 euros. 

ollie

QF

Member since 19 Jun 2012

Total posts 13

HI Peter - yes I used them in Singapore earlier this year.  Great car for 7 of us from the airport to hotel - it even had wifi!

PeterLoh

Qantas - Qantas Frequent Flyer

Member since 25 May 2012

Total posts 356

Thanks to you both.

Their facebook page has some "colourful reviews" (not that I'm suggesting that's a reliable source), so I'm glad to hear that you had positive experiences!

Julianne Bull

Member since 16 Jul 2015

Total posts 2

This thread is a bit old now but I thought I would add my words of warning just incase anyone is asking about limo hire ... avoid Blacklane.  They double debited my credit card in Hong Kong, and now will not answer my email requests for a refund.  I have waited patiently but they obviously either do not care or are completely dishonest ... so avoid!!

ChrisCh

Member since 24 Apr 2012

Total posts 1,030

Don't forget that you can contact your credit card company and ask them to do a 'chargeback'.

Julianne Bull

Member since 16 Jul 2015

Total posts 2

Oh really?  I didn't know that ... thank you, I will investigate.  I thought that if the company had made the debit, then they were the ones who had to reverse it.  Who pays for the "chargeback"?

geyien

Member since 19 Jan 2016

Total posts 1

Booked a ride with Blacklane for 2pm on Sunday 17th January 2016.

The car then turned up at the wrong time at 6am (!) and I was then billed for this, even though the Blacklane system had screwed up my booking.  I then had to find alternative transport for my 2pm ride.

Have written to Blacklane about this case but received no response.

Not a reliable service.

ChrisCh

Member since 24 Apr 2012

Total posts 1,030

Hi Geyien, suggest contacting your bank and requesting a 'chargeback' if you paid by credit card as you'd have paid for a service that wasn't provided.

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