Do Qantas upgrade you when booked through a 3rd party site?

9 replies

Tyler

Member since 22 Apr 2013

Total posts 11

Do Qantas upgrade you when booked through a 3rd party site?

Oneworldflyer

Qantas - Qantas Frequent Flyer

Member since 30 Nov 2011

Total posts 34

Hi Tyler, if your fare is upgradeable, then you can apply for a points upgrade.  I've done this when booking through third party sites, generally booking P/E and upgrading to business.  With economy fares you will need to check that the fare bucket is upgradeable.  Generally sale fares won't qualify, but normally saver / flexi do.  Hope this helps.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 436

Hi Tyler

I booked a multi-sector flight with AMEX 2 years ago to go from BNE-SYD-LAX, then LAV-BNE (via LAX) - all sectors were booked as Qantas or Qantas code-share and AMEX were able to source the cheapest fares that were then upgradeable. I was then able to request upgrades on the SYD-LAX and LAX-BNE sectors - both of which were granted. 

 

mark

Tyler

Member since 22 Apr 2013

Total posts 11

That's great, certainly helps, Qantas has a better value points upgrade than VA when booked as a saver. 

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 436

Read the T&C's on the booking page - scroll all the way down and make sure it states that the fare is eligible for classic reward upgrade...

traveller99

Member since 18 Nov 2015

Total posts 110

Not On Qantas Ever.

Well, that's the acronym to remember when booking an economy ticket.

If the booking class is N, O, Q or E, then the fare CANNOT be upgraded with points.

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

That's fantastic.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

If fare upgradeable, then yes. However I discourage everyone book from 3-rd party after very negative experience with travel agent. If everything going right then no probs. But if something went wrong carrier will not help you much and will refer you to agent and IMHO rightly so. If you book directly with them you have far better chances to be looked after should anything went against the plans.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 436

Serg,

Are you really trashing the whole Australian travel agent industry based on your one negative experience? 

In my corporate worklife we used travel agents and they were brilliant (many stories of issues with connections flying around Asia and US that they dealt with promptly).

I use another travel agent quite often these days and again - really really great service...

Serg

QFF

Member since 12 Apr 2013

Total posts 870

OK, markpk, I can explain.

A while ago I ordered tickets MEL-FRA by QF (see, I do not hate them! as very least I did not as long as they use to fly via Asia :-)))). But before flight they cancel route and suggested me to use QF-EK combination via Dubai. I was not happy to fly via Dubai and I was keen to upgrade my SIN-FRA tickets to J (later I realized that it was very brave hope, but nerveless). So I called them and said that I am not happy. They answered fine; we cannot do more than that, so we fully refund you. Mind you that I paid $90/seat for extra leg room seats on MEL-SIN leg and those $90 not refundable whatsoever according to their T/C. Yet they refunded me that $90 because it was their fault. However for ticket refund they said that I have to contact agent from whom I bought my tickets (and IMHO it is fair enough). That bitch (I use her for more then 10 years for whole my family!) refunded me everything (after 2 weeks of waiting), but $400 of her commissions and claimed that Qantas took them. It was rubbish – she took them and I know it for sure. Long story short it finished in tribunal and judge said that she has all rights to do so. Maybe, just maybe bigger agents like Fly Centre for example will be more cooperative, but just remember that you not protected by consumer law as very least if you using small sh!tty agents. Since my lesson I book only directly with airlines, period. Agents are great as long as you not have much problem and especially if your company happily paying them their charges. But in situation like mine they will take your money for nothing and you will not be able to recover them. And it never happens with big reputable airlines – even Jetstar refund you in full if you have compassion circumstances.

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