Member since 02 Jun 2017
Total posts 3
Yesterday I received a letter from Velocity advising that my account is temporarily suspended pending an audit from their end. When i queried it they advised that it was routine and would take on average 30 days for them to contact me again but that i couldn't use my account for the duration of the audit. But now i am worried that if my account is suspended then i may have issues traveling on my award tickets that have already been booked. I am flying in a couple weeks to the USA on a Velocity Award ticket that i booked months ago. I am flying Emirates on the way there and Virgin on the return. Does anyone have experience with this?
Qantas - Qantas Frequent Flyer
Member since 06 Nov 2014
Total posts 161
Check directly with the airline to see if your booking is still valid (no need to call, just use "manage my booking" in the respective airline's website). I haven't had experience with VA but I once had award ticket cancelled with United that I bought with those FFP barterers. When I tried to select meal on the website it said my ticket was cancelled.
Member since 26 May 2014
Total posts 307
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Flying on Award ticket with a suspend account
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