Virgin Australia - Velocity Rewards
Member since 24 Aug 2017
Total posts 1
I have booked a flight on VA89 from Melbourne to Hong Kong on 28 October 2017 in The Business with my wife. When calling up to allocate my seats, the Platinum guest services person told me that I couldn't select the middle two seats because the seat map on their screen was not in the same configuration as other A330 services (i.e. 1-2-1). I called up another Platinum guest services team member today and they said the same thing, and they confirmed with their manager. I noted that all the A330s have been upgraded to The Business, but I was informed that they didn't quite know why the seat map was different for seat allocations. Does anyone know if VA are wet leasing aircraft from HNA which may explain the different seat map and the fact that we can't be seated in the middle.
Member since 22 Dec 2016
Total posts 33
Qantas - Qantas Frequent Flyer
Member since 04 Oct 2016
Total posts 11
Member since 29 Aug 2013
Seat Guru is showing the config as 2-2 (A,D - G,K). The normal seatmap loaded is shown as 1-2-1 (A-DG-K).
Member since 11 Nov 2017
Total posts 13
Just wondering what the outcome was for you. I have just struck the same issue with a 2+2 config offered despite seat guru and the VA site itself showing the new 1-2-1 setup. They have only offered us A/D whereas I thing the right option is D/GÂ
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Seating allocation on VA 89 to Hong Kong
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