Quick Question - completed a recent trip to the USA on DL / VA. I have received my points for all DL flight numbers (ATL-MIA-JFK-LAX), however my VA flight sectors (SYD-LAX-ATL and LAX-ATL) have not come through, and its been 10 days. How long should I wait before Is start to claim?
It’s best to call them. I did the online form in my account
on the Velocity website twice. It was ignored/overlooked both times, so I rang
them and it was confirmed and added within 10 minutes.
Neil R
Neil R
Member since 28 Feb 2014
Total posts 55
Quick Question - completed a recent trip to the USA on DL / VA. I have received my points for all DL flight numbers (ATL-MIA-JFK-LAX), however my VA flight sectors (SYD-LAX-ATL and LAX-ATL) have not come through, and its been 10 days. How long should I wait before Is start to claim?
brinkers
brinkers
Qantas - Qantas Frequent Flyer
Member since 16 Jun 2011
Total posts 233
Typically, I give VA operated flights a week to turn up (and I have no idea why they are so slow).
At 10 days, I'd be putting in a claim.
delly
delly
Member since 22 May 2015
Total posts 10
It’s best to call them. I did the online form in my account on the Velocity website twice. It was ignored/overlooked both times, so I rang them and it was confirmed and added within 10 minutes.
indaba
indaba
QF
Member since 16 Aug 2016
Total posts 8
your might be retired before you get your points I am waiting 3 months and counting for VA number to UAE
JohnGB
JohnGB
Virgin Australia - Velocity Rewards
Member since 11 Jul 2017
Total posts 22
Delta are always significantly quicker than VA I find. I've had problems getting my eligible sectors with VA as well and have had to call