Velocity Points Updates

4 replies

Neil R

Member since 28 Feb 2014

Total posts 55

Quick Question - completed a recent trip to the USA on DL / VA. I have received my points for all DL flight numbers (ATL-MIA-JFK-LAX), however my VA flight sectors (SYD-LAX-ATL and LAX-ATL) have not come through, and its been 10 days. How long should I wait before Is start to claim?


Cheers

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

Typically, I give VA operated flights a week to turn up (and I have no idea why they are so slow).

At 10 days, I'd be putting in a claim.

delly

Member since 22 May 2015

Total posts 10

It’s best to call them. I did the online form in my account on the Velocity website twice. It was ignored/overlooked both times, so I rang them and it was confirmed and added within 10 minutes.

indaba

QF

Member since 16 Aug 2016

Total posts 6

your might be retired before you get your points I am waiting 3 months and counting for VA number to UAE

JohnGB

Virgin Australia - Velocity Rewards

Member since 11 Jul 2017

Total posts 22

Delta are always significantly quicker than VA I find. I've had problems getting my eligible sectors with VA as well and have had to call

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