Think twice before booking the new Suites

9 replies

btaus

Qantas - Qantas Frequent Flyer

Member since 15 Dec 2016

Total posts 171

Personal experience. People were very excited with the new Suites, trying hard to book, sadly, I've found out new Suites not much better than the old one.
1. The door is a huge problem, 15cm gap between floor and door with pattern cutouts, significantly reduced privacy. Even old Suites has door that reaches the ground.
2. During taxi, takeoff, landing and meal service, your seat need to face the aisle instead of window, also means you will need to face the passenger in the opposite Suite, luckily I seated in 3A (non double bed row) and no one took the opposite Suite.
3. Seat don't go flat - because you also have a separate bed. It was also hard to see the IFE and easy to fall off.
4. Talking about the separate bed - it was very hard, caused back pain for days only after 3 hours of sleep.
5. Slow Wi-Fi, at least there was 100MB free.
Other than that, the service was exceptional on this flight, and Krug Vintage 2004 were served. Please think twice before book new A380 Suites, especially flyers outside SYD where you need to fork out extra money for connecting flights.

hutch

Member since 07 Oct 2012

Total posts 762

Personal experience. People were very excited with the new Suites, trying hard to book, sadly, I've found out new Suites not much better than the old one.
1. The door is a huge problem, 15cm gap between floor and door with pattern cutouts, significantly reduced privacy. Even old Suites has door that reaches the ground.
2. During taxi, takeoff, landing and meal service, your seat need to face the aisle instead of window, also means you will need to face the passenger in the opposite Suite, luckily I seated in 3A (non double bed row) and no one took the opposite Suite.
3. Seat don't go flat - because you also have a separate bed. It was also hard to see the IFE and easy to fall off.
4. Talking about the separate bed - it was very hard, caused back pain for days only after 3 hours of sleep.
5. Slow Wi-Fi, at least there was 100MB free.
Other than that, the service was exceptional on this flight, and Krug Vintage 2004 were served. Please think twice before book new A380 Suites, especially flyers outside SYD where you need to fork out extra money for connecting flights.

I guess you're referring to Singapore?

PERflyer

Qantas - Qantas Frequent Flyer

Member since 15 Aug 2017

Total posts 31

What airline are you taking about?

btaus

Qantas - Qantas Frequent Flyer

Member since 15 Dec 2016

Total posts 171

What airline are you taking about?

Singapore Airlines.

Michael Kao

Qantas - Qantas Frequent Flyer

Member since 06 Nov 2014

Total posts 148

I have to agree the so called new suites among SQ, EK and EY's apartment are more of a marketing gimmick. It's great to have lots of foot space in the air, but honestly, by the time you get to first class, space is never an issue. (For business class yes. I often find the seats are quite narrow and foot space very constrained, but not first class.)


IMO, rather than investing on bigger suite, SQ can improve their ground service to make F that little bit extra special like TG in BKK.

I would love to try the new suite some day but yeah, agree I won't fork out extra just to fly the new suite.

brettepi

Member since 10 Jul 2017

Total posts 86

I was hoping the mattress would be good. Last time I flew business class on singapore overnight, I got about 2 hours sleep as I was turning all night. Felt like I was sleeping on the floor

johnaboxall

Virgin Australia - Velocity Rewards

Member since 24 Aug 2011

Total posts 385

Lucky over at one mile at a time published an honest review of the suite - well worth a read.

btaus

Qantas - Qantas Frequent Flyer

Member since 15 Dec 2016

Total posts 171

I was hoping the mattress would be good. Last time I flew business class on singapore overnight, I got about 2 hours sleep as I was turning all night. Felt like I was sleeping on the floor

No, the mattress was way too hard, left my back pain for days. I agree it's still much wider than business.

declanr

Virgin Australia - Velocity Rewards

Member since 26 Nov 2017

Total posts 14

I have a couple of London trips in the next couple of months, one in new business and one in the new suites. Usually fly Etihad apartment but just keen to try something different. Will be a good comparison.

mushmush

Singapore Airlines - The PPS Club

Member since 14 Nov 2013

Total posts 40

100% agree on this review, the bed is hard and uncomfortable. I did pass this feedback to the in flight manager who stated that it was a common complaint. I wonder how long it will take them to issue a matress overlay to soften the bed a bit.


Mind you i also found the new business class seat harder than the previous version. I would love to know how they decide on these things and what sort of testing occurs.

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