Virgin Atlantic Airways - Flying Club (Gold)
Member since 24 Jul 2013
Total posts 18
Has anyone enquired for Virgin Atlantic award availability via the Virgin Australia call centre and been told there isn't space, even though Virgin Atlantic say there is and Delta's website also confirms the availability? Struggling to understand why they couldn't see the availability and also why when searching for non-reward availability on the VA site, no VS options are presented - seems very strange to me?!?
Qantas - Qantas Frequent Flyer
Member since 20 Mar 2012
Total posts 196
VA have been very slow implementing the VS codeshares via HKG and LAX. VS have had them online with much more accessibility for some time. In terms of reward space, the issue was perhaps with the representative you spoke to? I've never had trouble finding space, might be worth a call back.
I've been calling back for 3 days now and each time I get the same person, who gives me the same answer - no space. So frustrating!
Member since 13 Sep 2013
Total posts 114
We recently booked 2 J tickets on VS.
Member since 30 Aug 2013
Total posts 148
Hi Richrrd - I've booked VS Upper Class using Velocity points 3 separate times in the past year so understand the process. Agree its difficult and frustrating!
I tried again today and managed to get someone who knew what they were doing - his name is MJ - he asked my full name and put me on hold as advised by the post ^
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VS availability via VA
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