Qantas - Qantas Frequent Flyer
Member since 16 Jan 2013
Total posts 20
Hi all, just want some guidance on this. I booked my mother on business class BME-PER-AUH-CDG in J on 30 May. Her flight BME-PER was slightly delayed but she still checked in all the way and made it to the gate well before boarding closed. When she got to the gate, she was told by Etihad staff that she couldn't board as there were no seats and she was moved to the flight 24 hours later. No text, no phone call, just gave her seat to someone else and re-booked her and left her to find out at the gate with no compensation. Is this normal? Seems like pretty outrageous behaviour to me...
Member since 02 Apr 2017
Total posts 167
Did they accomodate her overnight?
They did. But still, to refuse boarding to a checked in passenger seems completely unreasonable. She will miss the whole reason she was travelling. I understand that weather and technical issues are beyond the airline's control. But to simply resell the seat of a passenger that was enroute without notification?
Member since 23 Oct 2013
Total posts 768
Unfortunately, there is nothing that she can do. Australia doesn't have specific laws regarding involuntarily denied boarding (had this been in Europe you would have got 600 euros in hand)
You mentioned in the first post that the flight was today?
Virgin Australia - Velocity Rewards
Member since 08 Jun 2014
Total posts 88
Wow. J isn't always fully-booked from PER so surprized by that! Shame they couldn't re-book her on another airline and no compensation!
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
I'm wondering how this panned out...
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Overbooking on Etihad business class
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