Qantas - Qantas Frequent Flyer
Member since 22 Jul 2014
Total posts 24
Virgin Australia - Velocity Rewards
Member since 23 May 2014
Total posts 19
Unfortunately it’s a one-off for the life of your account regardless of how many times you drop / regain Platinum. The person you spoke to at Virgin gave you the wrong guidance..
Member since 03 Oct 2016
Total posts 10
While officially the rules have been stated it's a once off. I received by email from Virgin it is once per time you hold the the status. If you change down to gold and back again you should be able to retrigger. Can confirm I have done this 3 times. (Diamond, Gold, Diamond) in my experience Hilton know very little about the promotion and it's best to avoid speaking to them about it at all. Just have Virgin do the talking.
Member since 24 Apr 2012
Total posts 1,103
My experience with the complimentary VA statuses is that while they used to trigger every time you'd move up the ladder (even if you'd been at that level before and had opted-in before), they no longer re-trigger when returning to a tier if you'd opted in previously.For example, I recently dropped from Velocity Gold to Silver, but while I was Gold some years ago, I'd opted-in for Hilton Honors Gold. I later moved back up from Velocity Silver to Gold, but the option to opt-in for another round of complimentary status wasn't available: the system just showed the date that I'd initially opted in, with no option to do it again.If it's still working for you, however, enjoy. ;)
Thanks Everyone for your inputs. @ChrisCh I had to request Virgin Australia to manually reactivate the hotel partners program when I went from Platinum to Gold then back up to Platinum - because it didn't do it automatically, similar to what you described. It took about 5-10 business days because they had to put in a service request for another team to do it.
Hi Everyone, I'm happy to report that I just received an email from Virgin Australia advising me that my account has been upgraded to Diamond. I also logged in and can see this has been done.
Member since 07 Dec 2015
Total posts 54
So those that retain Platinum status year after year actually get the raw end of the pineapple with this arrangement. Wonderful!
Member since 02 Dec 2016
Total posts 104
Hang on... is that right? If so that's messed up. Blue Diamond is awesome and I've stayed at Hiltons many times this year because of it, but there is no way I can retain on my hotel nights alone. Has this been confirmed with VA & Hilton? @ChrisCH perhaps this can be an AusBT guide after speaking with both VA and Hilton?
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Virgin Australia HHonors complimentary Diamond
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