New card delivery after United status match

6 replies

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Just wondering long has it been taking United to send out the updated cards after confirming the completion of the status match.

I think they say 4-6 weeks but wanted to know what it was realistically to deliver to Australia.
Did a status match from VA to Premier Platinum and would be good to pick up the card while I'm back home next month.

sanj747

Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 142

I am a UA mileage plus member and from my last conversation with their customer service team they don't send out physical cards anymore. You download it to your phone. This might be something you can check with them.

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Ah ok the confirmation email says "Your membership materials will be arriving in 4 to 6 weeks", but does not specifically mention the card.

sanj747

Qantas - Qantas Frequent Flyer

Member since 01 Nov 2016

Total posts 142

Ah ok the confirmation email says "Your membership materials will be arriving in 4 to 6 weeks", but does not specifically mention the card.

Typically this will include a letter and what your benefits are together with baggage tags. I don't fly UA anymore but have a lifetime with them and this is what usually comes every year. This year there was no card so I rang them and was told it is now a digital card.

Flying-Doctor

Etihad

Member since 07 Jan 2016

Total posts 11

mine took 6 months

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Sounds like typical United service :p

jch

Virgin Australia - Velocity Rewards

Member since 15 Nov 2017

Total posts 143

Just got home and found the welcome pack had arrived. It was about 6 weeks after completing the final flight for the status challenge and within a few weeks of having premier platinum status confirmed. Still received the physical MilagePlus card along with the baggage tags plus 5 drink vouchers for use on board. Cheers!

Last editedby jch at Sep 06, 2018, 06:12 PM.

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