I am VA Platinum FF but have been travelling a bit on SQ in Asia, but my status shows up as "Partner Silver". Anyone else had this issue and is it worth talking to SQ or VA?
I haven’t seen that. I have always had a seamless experience, albeit I have been flying mostly in Business. If flying in economy, if you show your card it should not be a problem. Have you had issues accessing lounges etc?
You sure it's not saying "PARTNER PRIORITY"? I too am VA Plat and that's what mine says. Have never had an issue getting into lounge either. Pre Plat, it said "PARTNER GOLD".
As others have said it should say Partner Priority when platinum and Partner Gold when Gold, however, showing the card always works except in some stations who think that VA Gold/Platinum is actually Star Gold.
All that being said I have seen the SQ systems confused by status and magically showing Partner Silver when it can't quite detect the status. This has happened a few times with my NZ number that at the time had no status.
Sounds like the checkin/operator has probably entered it into their system incorrectly. My flight last night shows as Gold (because their system couldn’t handle updating it to Platinum lol).
themmc
themmc
Member since 10 May 2018
Total posts 10
Hi,
StuParr
StuParr
Virgin Australia - Velocity Rewards
Member since 01 Mar 2012
Total posts 203
I haven’t seen that. I have always had a seamless experience, albeit I have been flying mostly in Business. If flying in economy, if you show your card it should not be a problem. Have you had issues accessing lounges etc?
stompsy
stompsy
Member since 06 Jun 2017
Total posts 26
You sure it's not saying "PARTNER PRIORITY"? I too am VA Plat and that's what mine says. Have never had an issue getting into lounge either. Pre Plat, it said "PARTNER GOLD".
henrus
henrus
Qantas - Qantas Frequent Flyer
Member since 23 Oct 2013
Total posts 766
As others have said it should say Partner Priority when platinum and Partner Gold when Gold, however, showing the card always works except in some stations who think that VA Gold/Platinum is actually Star Gold.
Carrots
Carrots
Virgin Australia - Velocity Rewards
Member since 06 Oct 2017
Total posts 39
Sounds like the checkin/operator has probably entered it into their system incorrectly. My flight last night shows as Gold (because their system couldn’t handle updating it to Platinum lol).
themmc
themmc
Member since 10 May 2018
Total posts 10
It says "Partner Silver" - happened four times now. The SQ checkin person in Adelaide had to do some kind of override.