Qantas cracking down on carry-on luggage

70 replies

Whale Watcher

Qantas - Qantas Frequent Flyer

Member since 13 Sep 2013

Total posts 4

To be honest, I like this. I wish Virgin would take a more stringent approach. Was in row 1 the other day out of OOL and struggled to make space for my 5kg sports bag. Plenty of pax with roller plus small bag plus laptop plus etc etc etc

R Lim

Qantas - Qantas Frequent Flyer

Member since 03 Nov 2017

Total posts 2

Should have allowance for frequent flyers to 10kg. I make about 35 return flights a year, so if I have to check in my carry-on bag for each short business flight, and it takes about 20 minutes to wait for a checked in bag, I will be spending nearly a total of 24 hours a year standing in front of the baggage carousel!

worldwanderer

Qantas - Qantas Frequent Flyer

Member since 13 Jan 2017

Total posts 17

Its been a rule forever that no single bag can be over 7kg that you have agreed in the Ts&Cs to every time you purchased a ticket.

It is incorrect to say Qantas limits you to 7kg as they allow 2 bags up to 7kg on most domestic flights e.g. 14kg.

Which other carrier Australian Carrier allows that??? Answer ZERO)

And now people are bitching because they have been gaming the system and getting away with it and a crew member has found them out by a spot check!!

More reading of Ts&Cs and complying required. More spot checks required. Less bitching.

1Worldfreqflyer

Member since 29 Jun 2016

Total posts 15

I had a long chat with a CSM about this. She had been off with a shoulder injury.


Apparently the issue is the newer 737s with the fold down bins. When loaded they are heavy and a number of crew have received injury from closing them.


I have sympathy for this. But 7kg remains a very light load for a bag. And the inconsistency is the issue.

Last edited by Grumpyoldman at Nov 12, 2018, 05.13 PM.

Interesting angle so the problem is not sp much with the carry on items pet se but with the overhead compartments being too heavy to close?! One of the reasons this year I stand to revert to lifetime gold instead of renewing my platinum status as I find other carriers so much easier to fly with like CX or Cathay Pacific for instance. I find the crew disposition so much more 'genuinely' nicer than QF crew and their usual attitude of being too precious for us the passengers!

maramara

Qantas - Qantas Frequent Flyer

Member since 22 Jun 2017

Total posts 4

Easy - make everyone stow their own luggage! They never carry my bag up the stairs on a 747 which is really awkward going - why are they lifting bags overhead for people?

flyOFTEN

Member since 24 Apr 2015

Total posts 14

Qantas checked baggage delivery is notoriously slow, especially in Melbourne. Coming off the aforementioned QF427 yesterday we waited over 30 minutes for the first bag to be delivered. Fix that and you might just get people more willing to check in luggage. I don't have time to wait for 45+ minutes to get my baggage back when travelling for work.

yes Qantas MEL seems to be hopeless for luggage delivery. Waited well over 1/2 hour many times.

Pericon9

Singapore Airlines - KrisFlyer

Member since 13 Jun 2013

Total posts 1

About time. I sat and watched as two crew members struggled once to lift a lady's bag and try and fit it into a locker. More fool them for not refusing it but it was "J" class; madam just stood there and watched their struggle. FFS. :(

OmarAwny

Member since 20 Sep 2017

Total posts 2

But it seems it's NOT about lifting individual pax bags, it's about crew closing the new drop-down pivot style bins in the newer 737s. According to Boeing, these pivot style drop-down bins can hold at least 4 "standard" size bags (so 28kg at 7kg each). The latest models can hold 6 "standard" size bags (so 42kg at 7kg each).

But the drop-down bins are assisted with hydraulic rams (like the ones on tailgates and boot lids of cars), so they shouldn't be "bench pressing" the full 28kgs.

Oliver01

Qantas - Qantas Frequent Flyer

Member since 14 Nov 2018

Total posts 1

there is no way I'm checking in my expensive camera gear.

Austman

Qantas - Qantas Frequent Flyer

Member since 09 Jan 2013

Total posts 15

But the drop-down bins are assisted with hydraulic rams (like the ones on tailgates and boot lids of cars), so they shouldn't be "bench pressing" the full 28kgs.

I know that. But it seems the QF crew don't accept it or it's not working correctly.


It's the designed load limit of the drop-down pivot bin that's important here. The mechanism should be designed to cope with that without risk to crew or passengers. I suspect it's about 45kg for a 4 bag bin.


But if crew considered a full pivot bin could be too heavy for them to close, they'd have to limit bag weight to 7kg as that's company policy. And hope that no more that 4 or 5 such bags will be placed into one bin.


All of this hasn't so much to do with bag size and available bin space (the usual complaint from passengers). A bag much smaller than the maximum size limit can weigh more than 7kg. Everything that I've read has suggested that it's almost impossible for carry-on luggage to exceed the bin load limit.


Last editedby Austman at Nov 14, 2018, 10:27 PM.

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 225

I think the bin load limit is 50Kg. There is a placard in each bin with this information.

Geoffair

Member since 04 May 2018

Total posts 42

Maybe its a B737 problem? Its well past its "sell by date" no matter how its improved?

Recent reports of its computer possibly causing an accident is another example.
Densifying the seating makes it very difficult for over a 1hour flight!

EdS

QF

Member since 21 Jul 2016

Total posts 25

Two points:

1. If there is 40 kg in the bin then crew need only lift 20 kg.(remember turning moments)
2. EasJet, UK Budget airline: No weight limit, just size limit.

Cabin bags


You can take ONE cabin bag per person on board. That’s just enough space for a couple of nights away. There’s no weight limit but we do ask that you are able to lift it into the overhead locker.


Cabin space is limited and there’s only room for up to 70 cabin bags so the overhead lockers fill up quickly. All remaining cabin bags will be put into the hold and can be collected from the baggage carousel on arrival in the terminal.


We check bag sizes before you board. If they’re bigger than the maximum 56x45x25cm (including handles and wheels), they can’t go in the cabin and we’ll have to check them into the aircraft hold for a charge.


EdS

QF

Member since 21 Jul 2016

Total posts 25

BA: Yes, 23 kg. All on the web.


Adults, young adults and children

1 handbag/laptop bag (max. 23kg / 51lb and up to 40 x 30 x 15cm / 16 x 12 x 6in)

plus

1 additional cabin bag (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)



worldwanderer

Qantas - Qantas Frequent Flyer

Member since 13 Jan 2017

Total posts 17

BA: Yes, 23 kg. All on the web.

Adults, young adults and children

1 handbag/laptop bag (max. 23kg / 51lb and up to 40 x 30 x 15cm / 16 x 12 x 6in)

plus

1 additional cabin bag (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)




Not sure how this is in any way relevant to the ops original post.

The thread is discussing that Qantas is spot checking Qantas passengers are complying with the T&Cs on their ticket that have been there as long as I can remember (1970s?).

What BA do or any other carrier is irrelevant.


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