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Qantas cracking down on carry-on luggage

70 Discussions

Anna80

Member since 09 Mar 2015

Total posts 15

I was on QF427 from Sydney to Melbourne on Sunday morning and every single piece of carry-on luggage was being weighed. No exceptions for business class or status, if you were on QF427 your carry-on bags were weighed. I was under the 7kg bag limit but a lot of people weren't, some were over by less than 1kg and were still being instructed to check in their bags. A lot of complaining being done. So it seems like these sporadic bag checks which have been reported in the past are still happening. Personally I don't mind them, rules are rules after all and I always make a habit of packing light.

Grannular

Member since 31 Mar 2014

Total posts 173

Can you please confirm if this was QF127 to Hong Kong? Or another flight number Sydney to Melbourne. Interested to see if this is happening domestically or internationally.
I personally cram everything I can into my carry-on and often gets up to 9 or 10kg.

brettmcg89

Member since 12 Nov 2018

Total posts 8

It was QF427 - I was also on the flight. The whole thing was a debacle, with boarding slowed considerably. My roller, at 7.5kg and well under the prescribed size limits, had to be sent to the hold. The justification was apparently that there are a number of crew currently injured from having lifted or moved bags well over the 7kg limit. Had a real LCC flavour about the whole thing.

sid

Qantas - Qantas Frequent Flyer

Member since 07 Jan 2011

Total posts 116

Should be a rule: if you can't lift your carry-on you need to check it in.

PCHammond

Qantas - Qantas Frequent Flyer

Member since 24 Aug 2017

Total posts 21

My carry on is always between 7-8kg. I'd be incredibly annoyed at needing to check it in at the gate. I'm also forever helping old ladies with their hand luggage, and their hand luggage always seems incredibly heavy. I only have carry on as a time conscious business traveller, but I don't understand why people on holidays insist taking obviously heavy and large carry on bags for a holiday trip when they could just check it in.

flyme2themoon

Member since 23 Apr 2015

Total posts 10

I’ve found these sporadic checks very irritating. I understand the need for some rules around this however in my experience you can’t help like feeling you’re back at school at the mercy of a surly head mistress.
I’d much rather qantas took a more flexible approach based on number or pieces and size, instead of whether you’re 1.5kg over.

melbtraveler

Qantas - Qantas Frequent Flyer

Member since 02 Jan 2015

Total posts 20

I do think 7kg is a bit light on. 10kg is ideal from my perspective. depending on the bag it can weigh 1kg or more on its own. I do agree with the post above that if you cant lift it yourself no matter how light then check it

brettmcg89

Member since 12 Nov 2018

Total posts 8

Qantas checked baggage delivery is notoriously slow, especially in Melbourne. Coming off the aforementioned QF427 yesterday we waited over 30 minutes for the first bag to be delivered. Fix that and you might just get people more willing to check in luggage. I don't have time to wait for 45+ minutes to get my baggage back when travelling for work.

Snail

Member since 16 Jan 2018

Total posts 16

Rules are rules. 8kg or not, you drive over speed limit, even just 1km/hr is still wrong.

patrickk

Qantas

Member since 19 Apr 2012

Total posts 369

This is why a lounge check in is so much better. No scales but if it seemed too big then could send you out though

Anna80

Member since 09 Mar 2015

Total posts 15

Can you please confirm if this was QF127 to Hong Kong? Or another flight number Sydney to Melbourne.

It was QF427, my mistake, I've had my comment updated to show the correct flight number.

Bob Burgess

Member since 13 Sep 2016

Total posts 50

Qantas should do these 'spot checks' more often but I agree there should be a little latitude, 500g over is not a big deal. And I think that they should be more generous towards business class passengers and Gold & Platinum QFF members where they are a bit over the limit.

Grumpyoldman

Qantas - Qantas Frequent Flyer

Member since 31 Jan 2018

Total posts 13

I had a long chat with a CSM about this. She had been off with a shoulder injury.


Apparently the issue is the newer 737s with the fold down bins. When loaded they are heavy and a number of crew have received injury from closing them.


I have sympathy for this. But 7kg remains a very light load for a bag. And the inconsistency is the issue.

Last editedby Grumpyoldman at Nov 12, 2018, 05:13 PM.

superflyer

Member since 18 Apr 2015

Total posts 18

Had a real LCC flavour about the whole thing.

Nailed it! I agree there should be a 1kg or so allowance. Sure people trying to bring 10kg - 15kg onboard need to be brought into line, but strictly 7kg is pretty poor. Also, if it's OH&S, why can't they announce to pax to place heavier items under the seat. And send Boeing their Workers Comp bills until they sort out a fix!


barecub

QF

Member since 27 Jul 2016

Total posts 21

I had a long chat with a CSM about this. She had been off with a shoulder injury.


Apparently the issue is the newer 737s with the fold down bins. When loaded they are heavy and a number of crew have received injury from closing them.


I have sympathy for this. But 7kg remains a very light load for a bag. And the inconsistency is the issue.

Last edited by Grumpyoldman at Nov 12, 2018, 05.13 PM.


interesting and a salient point that should be considered thoughtfully

bins usually fit 3 bags of carry on size
calculate that x 7 kgs (or more for all those who have commented they stuff their bags to extreme limits) + all the other miscellaneous bags, shopping etc, + the actual weight of the locker itself, multiplied by the number of bins on a plane the staff close each flight, multiplied by the number of times a day/week they are rostered

ends up a significant physical workout, and dare I say, probably way more that many road warriors would do.
Last editedby David at Nov 12, 2018, 08:18 PM.

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